IHG Hotels & Resorts

Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name Use visual cues to seat Guests in either the bar or dining area depending on their preference Inform Guest of current pro More...

To ensure that SOP Basic standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual. To take a hands on approach in the operation of the outlet. To attend daily briefing on preparation, service and menu. To be knowledgeable More...

Be the warm welcome that kicks off a memorable guest experience Acknowledge IHG Rewards Club members and returning guests, in person or on the phone Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay Handle cash and credit t More...

You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example Keep your supervisor up More...

Every plate has the potential to create a memory that lasts a lifetime for our guests. To deliver all this and more, we’re looking for a Demi Chef de Partie with a passion for presentation, dedication to flavour and commitment to setting high standards from workspace to table an More...

Greet guests and present them with the menu. Inform guests about the special items for the day and menu changes if any. Suggest food and beverages to the guest and try to upsell. Take food and beverage orders from the guest on the order taking pads. Accepting payments, issuing r More...

Making every single meal a feast for the eyes and treat for the tastebuds Taking ownership for your workstation – keeping on top of supplies, equipment and waste Being cleaner than clean to meet or exceed local cleanliness and hygiene laws Helping with washing up and other More...

Drive the smooth operation of the Front Office by upholding the highest service standards. Conduct regular operational checks to ensure adherence to brand guidelines and continuous improvement. Inspire and guide our Front Desk team by prioritizing and delegating daily responsibilit More...

Guest Check-In and Check-Out: Welcome guests with a friendly and professional attitude, ensuring efficient check-in and check-out processes while accurately handling payments and ensuring adherence to hotel policies. Greet and welcome guests as they enter the hotel, offering a frie More...

Reconcile revenues on a daily basis, between PMS and other integrated systems Room sales, to the room’s revenue report Food & Beverage sales, to the outlet sales POS summaries Telephone sales, to telephone report Laundry sales to the laundry summary Other depar More...

To download bookings from external reservation systems Answer guest inquiries about hotel services, facilities, hours of operation, and local area & attractions To ensure all VIP and special requests are handled efficiently and accurately To have full knowledge of all rates, More...

| Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, and cancellations in accordance with established standards and/or scripts. | Respond to and provide information on hotel services, local attractions, travel directions, etc. More...

To ensure that SOP basic standards are adhered to to achieve the level of service established in the Departmental Operations Manual. To take care of all restaurant bookings and prepare special requirements accordingly To assign table seating as per the reservation list to subordin More...

Ensure that the kitchen is kept clean and tidy and that all work surfaces are kept clean to an ISI Standard. Assist the Chief Steward / Back of House Manager that all Health and Safety and Food Safety regulations are adhered to regarding the kitchen areas. Report any faults on kit More...

Participate in the planning and costing of menus. Develop and write standard recipes. Develop new dishes and products. Ensure that outstanding culinary technical skills are maintained. Assist with organizing special events and special food promotions. Maintain comprehensive pro More...

You will represent the Front Office Department in a professional and courteous manner at all times with all guests & colleague interactions. You will perform the shift checklist to ensure accuracy of all aspect of shifts. You'll report to the Front Office Manager and will pla More...

Keep work area at all times in hygienic conditions according to the rules set by the hotel Control food stock and food cost in your section Prepare the daily mis-en-place and food production in different sections of the main kitchen or satellites Follow the instructions and recom More...

Ensuring that all guests are served to company standards. Demonstrating the highest standards of hospitality and welcome at all times. Communicating with your superior any difficulties, guest comments, and other relevant information to resolve any challenges in the best way possib More...

Creating a warm welcome for every single guest that sets the tone for their experience with us Preparing and serving drinks to a high standard as well as highlighting promotions for our guests Handling cash and credit transactions Working closely with your restaurant colleagues t More...

Assist in the administration and management of the Housekeeping operation. Ensure the highest levels of guest service through the application of all our hotels and its Core standards and standard operating policies. Conduct regular inspections of guest rooms. Responsible to train More...