Reservation istant
Posted on :
16-09-2024
Employer Active
1 Vacancy
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Job Description
- To download bookings from external reservation systems
- Answer guest inquiries about hotel services, facilities, hours of operation, and local area & attractions
- To ensure all VIP and special requests are handled efficiently and accurately
- To have full knowledge of all rates, room types, overall hotel product and hotels primary competition
- To check correspondence on a daily basis before arrival date and ensure all relevant information is acquired and fully documented
- Check the no show record as well as pending reservation
- Check the system on reservations for next two weeks and inform the sales team to fulfil sales leads accordingly
- Show complete product knowledge, understand rate structure and apply rate management
- Check on pending visa or expiring visa’s which need to exit the country
Employment Type
Full-time
Department / Functional Area
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