F B Server
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Job Description
- To work together with the support of colleagues and superiors to create a luxurious and professional F amp B experience for our guests To remain motivated efficient and guest centric to help the department and the hotel meet goals and objectives To ensure absolute guest satisfaction and adhere to consistent standards under the supervision and guidance of the Outlet Leaders br KEY ROLES amp RESPONSIBILITIES br Fulfill the expectations of the Outlet Leader in regards to discipline grooming standards and punctuality br Have a strong understanding of all LQA standards and ensure they are respected during the operation at all times br Follow the LQA and Outlet service standards whilst working to maximum efficiency to ensure a smooth operation guest satisfaction and Service Excellence br Must have strong F amp B and menu knowledge in order to describe the dishes and advice our guests accordingly through actively studying the menus and taking part in trainings and monthly quizzes br To have a strong understanding of all allergens and dietary requirements and follow the SOP for guest allergies strictly br Have full knowledge of the bar operation including but not exclusive to coffees teas and cocktails and ensure a high-quality standard of production br Support fellow colleagues within the Outlet where and when required in order to ensure a seamless experience for our guests and colleagues alike be it in the Bar Sections Back Area etc while ensuring that your duties are completed to the highest level and standard br Must follow all processes and SOP s strictly and efficiently as instructed by the Outlet Leader Manager br Address all guests by name to create a personalized service and adhere to the Raffles Service Culture and Outlet standards br Recognize and acknowledge all our regular and VIP guests and their preferences br Update Outlet Leader Manager on guest s preferences obtained during the first in order for them to be updated in Opera for In House guests and share the information with team members br Conduct regular quality checks to ensure guests satisfaction levels thereafter handling feedback in a correct and professional manner and reporting any issues directly to the Outlet Leader Manager br Follow the process of escalation by immediately reporting any complaints incidents guest issues or any other challenges to the Outlet Leader Manager br Perform all opening closing and side duties and fill out the required checklists br Support the Team to conduct monthly equipment inventories to ensure a standard stock of all essential materials and equipment and report any discrepancies to the Outlet Leader Manager br Ensure proper segregation of the waste management are applied at all time as part of the br planet 21 initiative br Help minimize waste breakages and mishandling of supplies and equipment br To assist the Outlet Leader Manager in liaising with other departments such as Housekeeping Stewarding and Engineering to ensure a high standard of cleanliness and maintenance is maintained at all times br Take responsibility for the cleanliness of the Outlet following a clean as you go mentality br Ensure the outlet is clean tidy and clearance is completed quickly to maintain a clean hygienic and tidy outlet and workplace br Maintain the ALL SAFE standards throughout the department and ensure all safety and hygiene procedures are strictly followed br Have good knowledge of our outlet goals and use skills such as upselling to assist in reaching the targets br Actively contribute to strong communication within the team both verbally and in the team WhatsApp group br Maintain complete knowledge of all F amp B services outlets and other hotel services in order to advise all guests accordingly br Follow up with all necessary departmental paperwork side duties and meet any deadlines punctually as set by the Outlet Leader Manager br Ensure that outlet logbooks files tracking sheets and other financial reports are being kept up to date to ensure accurate tracking is followed at all times br Attend trainings conducted by the Outlet Leader Manager Departmental
Employment Type
Full Time
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
