وظائف المكتب الأمامي لخدمة العملاء في رأس الخيمة

DescriptionPOSITION SUMMARYInspect guest rooms public areas pool etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports verify room status determine discrepant rooms prioritize room cleaning and update status of departing guest rooms. Assist Housekeeping managemen...

We are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to join our luxury hotel in Al Mairid Ras Al-Khaimah United Arab this role you will support the daily operations of the Front Desk and hotel communication teams ensuring a seamless and exceptional guest experience fro...

You will ensure that everyone who arrives or departs from our property receives a warm welcome and a friendly goodbye. You are a key person in the delivery of our guest service experience and will serve as a guide ambassador and source of information for the hotel. While the main responsibility is t...

Register and update guest information in the CID system in compliance with UAE regulations.Scan and upload passports visas and IDs accurately and promptly.Maintain updated records for in-house checked-out and no-show guests.Coordinate with Front Office Reservations Concierge and Security on guest da...

DescriptionPOSITION SUMMARYProcess all guest check-ins verifying guest identity form of payment assigning room and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes document except...

Welcomes and acknowledges each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possibleThanks guests with genuine appreciation and provides a fond farewell.Closely deals with all requests problems and needs of guests staying at Rixos Hotels Egypt an...

To be an ambassador of the hotel in and outside the work place.To oversee the Guest Relations operations and ensuring that the hotel standards and procedures are fully known and followed.To provide a personalized service to all the guests fully aware and following the hotel standards and procedures....

DescriptionPOSITION SUMMARYOur jobs arent just about giving guests a smooth checkin and checkout. Instead we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. Th...

ReceptionistFirst impressions are everything! As a Receptionist you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.What you will be doing:Greet check-in respond to requests while providing exceptional serviceTa...

VIP Services: Manage VIP arrivals departures and special requests. Guest Interaction: Address guest concerns and resolve issues promptly. Team Leadership: Supervise and train guest relations team members. Reporting: Monitor guest satisfaction scores and feedback trends. Brand Standards: Ensure serv...

 Guest Experience & Service:Welcome guests upon arrival with warmth professionalism and a genuine smile.Conduct personalized check-in and check-out procedures ensuring efficiency and accuracy.Maintain an updated record of guest preferences and special requests to enhance personalized service.Anticip...

As a Villa Host you are required to maximize and exceed guest-s satisfaction by providing highly personalized efficient and responsive service with attention to details and anticipating guest-s needs. Take ownership and leadership of all villas assigned to you including supervising directing assisti...

Transfer daily city ledger data from Front Office system to Back Office Accounts Receivable moduleVerify the total transfer with city ledger foliosReview the city ledger folios with supporting documents such as charge slips LPOs etc.Follow up if required for billing instructions LPOs supporting docu...

What You Will Be Doing:  Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office Housekeeping Recreation Food & Beverage and Culinary)Provide leadership that engages and motivates our team of exceptionally guest oriented HeartistsEnsure a level of...

Administrative Support: Provide administrative support to the engineering team including managing schedules organizing work orders and handling correspondence related to engineering tasks and requests.Maintenance Coordination: Assist in coordinating daily weekly and monthly preventive maintenance sc...

Supervises and directs Concierge Bell Desk activities and Bell Staff as well as Doormen Valet Parking and airport transportation requirementsProvides information pertaining to all hotel services local places of interests restaurants doctors sightseeing tours and any other information likely to be of...

DescriptionJOB SUMMARYFunctions as the strategic business leader of the propertys Hotel Operations. Areas of responsibility may include Front Office Recreation/Health Club Housekeeping Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to d...

DescriptionJOB SUMMARYFunctions as the strategic business leader of the propertys Hotel Operations. Areas of responsibility may include Front Office Recreation/Health Club Housekeeping Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to d...

DescriptionPOSITION SUMMARYAssist staff with expediting problem payments (e.g. problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations assigning room and issuing and activating room key. Process a...

Invoice Management: Prepare and issue invoices for all services provided by the hotel including room bookings food and beverage events and other charges. Receivables Monitoring: Monitor and track outstanding receivables ensuring timely payment and addressing any overdue accounts. Payment Collection...