وظائف المكتب الأمامي لخدمة العملاء في رأس الخيمة

ReceptionistFirst impressions are everything! As a Receptionist you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.What you will be doing:Greet check-in respond to requests while providing exceptional serviceTa...

VIP Services: Manage VIP arrivals departures and special requests. Guest Interaction: Address guest concerns and resolve issues promptly. Team Leadership: Supervise and train guest relations team members. Reporting: Monitor guest satisfaction scores and feedback trends. Brand Standards: Ensure serv...

 Guest Experience & Service:Welcome guests upon arrival with warmth professionalism and a genuine smile.Conduct personalized check-in and check-out procedures ensuring efficiency and accuracy.Maintain an updated record of guest preferences and special requests to enhance personalized service.Anticip...

As a Villa Host you are required to maximize and exceed guest-s satisfaction by providing highly personalized efficient and responsive service with attention to details and anticipating guest-s needs. Take ownership and leadership of all villas assigned to you including supervising directing assisti...

Transfer daily city ledger data from Front Office system to Back Office Accounts Receivable moduleVerify the total transfer with city ledger foliosReview the city ledger folios with supporting documents such as charge slips LPOs etc.Follow up if required for billing instructions LPOs supporting docu...

What You Will Be Doing:  Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office Housekeeping Recreation Food & Beverage and Culinary)Provide leadership that engages and motivates our team of exceptionally guest oriented HeartistsEnsure a level of...

Administrative Support: Provide administrative support to the engineering team including managing schedules organizing work orders and handling correspondence related to engineering tasks and requests.Maintenance Coordination: Assist in coordinating daily weekly and monthly preventive maintenance sc...

Supervises and directs Concierge Bell Desk activities and Bell Staff as well as Doormen Valet Parking and airport transportation requirementsProvides information pertaining to all hotel services local places of interests restaurants doctors sightseeing tours and any other information likely to be of...

DescriptionJOB SUMMARYFunctions as the strategic business leader of the propertys Hotel Operations. Areas of responsibility may include Front Office Recreation/Health Club Housekeeping Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to d...

DescriptionJOB SUMMARYFunctions as the strategic business leader of the propertys Hotel Operations. Areas of responsibility may include Front Office Recreation/Health Club Housekeeping Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to d...

DescriptionPOSITION SUMMARYAssist staff with expediting problem payments (e.g. problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations assigning room and issuing and activating room key. Process a...

Invoice Management: Prepare and issue invoices for all services provided by the hotel including room bookings food and beverage events and other charges. Receivables Monitoring: Monitor and track outstanding receivables ensuring timely payment and addressing any overdue accounts. Payment Collection...

As a Telecommunications Agent at SO/ Ras Al Khaimah part of the All-Inclusive Collection you will manage all guest and internal communications through the hotels PBX system. You will ensure accurate prompt and professional handling of telephone calls messages and requests contributing to a seamless...

The Front Office Coordinator is a key member of the Front Office Team responsible for supporting the smooth and efficient day-to-day operations of the front desk. This role plays a vital part in managing administrative and  financial-related tasks including billing invoicing and payment processing a...

To be an Heartist of the Front Office and of the hotel in and outside the work place.To always keep the working area clean and well maintained.To properly use the telephone etiquette as per Sofitel standards.To attend all guests approaching the front desk in the procedure of check-in/check-out inqui...

As Reservations Agent you are expected to:Maintain effective office administrative proceduresAdhere to all Standard Operating Procedures. Take personal responsibility for driving upselling and achieving set revenue targets by months.Be fully aware at all times of the Selling Strategy rates packages...

To be an Heartist of the hotel in and outside the work place.To oversee the Guest Relations operations and ensuring that the hotel standards and procedures are fully known and followed.To provide a personalized service to all the guests fully aware and following the hotel standards and procedures.To...

To provide a personalized service to all the guests fully aware and following the hotel standards and procedures.To assist the Inspired Meetings teams and any other department in guest relation needs or pre-event arrangements.To personally welcome guests and escort them to their rooms outlets or oth...

Front Office Supervisor  Passionate about guest interaction front office As a Supervisor you will lead your team to create unforgettable guest experiences for our guests.What is in it for you:Employee benefit card offering discounted rates in Accor worldwideLearning programs through our Academies an...

What would you do The SpecificsEnsures high quality customer service while following all safety protocols.Ensures a smooth flow of customers through the store.Answers screens and forwards incoming phone calls in accordance with National Vision protocol.Processes and understands managed care plans w...