وظائف المكتب الأمامي لخدمة العملاء في رأس الخيمة

DescriptionJOB SUMMARYFunctions as the strategic business leader of the propertys Hotel Operations. Areas of responsibility may include Front Office Recreation/Health Club Housekeeping Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to d...

DescriptionJOB SUMMARYFunctions as the strategic business leader of the propertys Hotel Operations. Areas of responsibility may include Front Office Recreation/Health Club Housekeeping Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to d...

DescriptionPOSITION SUMMARYAssist staff with expediting problem payments (e.g. problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations assigning room and issuing and activating room key. Process a...

Invoice Management: Prepare and issue invoices for all services provided by the hotel including room bookings food and beverage events and other charges. Receivables Monitoring: Monitor and track outstanding receivables ensuring timely payment and addressing any overdue accounts. Payment Collection...

The Front Office Coordinator is a key member of the Front Office Team responsible for supporting the smooth and efficient day-to-day operations of the front desk. This role plays a vital part in managing administrative and  financial-related tasks including billing invoicing and payment processing a...

As a Telecommunications Agent at SO/ Ras Al Khaimah part of the All-Inclusive Collection you will manage all guest and internal communications through the hotels PBX system. You will ensure accurate prompt and professional handling of telephone calls messages and requests contributing to a seamless...

DescriptionPOSITION SUMMARYServe as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Enter and retrieve information contained in computer databases using a keyboard mouse or trackball to update records files reservations and answer i...

To be an Heartist of the Front Office and of the hotel in and outside the work place.To always keep the working area clean and well maintained.To properly use the telephone etiquette as per Sofitel standards.To attend all guests approaching the front desk in the procedure of check-in/check-out inqui...

As Reservations Agent you are expected to:Maintain effective office administrative proceduresAdhere to all Standard Operating Procedures. Take personal responsibility for driving upselling and achieving set revenue targets by months.Be fully aware at all times of the Selling Strategy rates packages...

To be an Heartist of the hotel in and outside the work place.To oversee the Guest Relations operations and ensuring that the hotel standards and procedures are fully known and followed.To provide a personalized service to all the guests fully aware and following the hotel standards and procedures.To...

To provide a personalized service to all the guests fully aware and following the hotel standards and procedures.To assist the Inspired Meetings teams and any other department in guest relation needs or pre-event arrangements.To personally welcome guests and escort them to their rooms outlets or oth...

Front Office Supervisor  Passionate about guest interaction front office As a Supervisor you will lead your team to create unforgettable guest experiences for our guests.What is in it for you:Employee benefit card offering discounted rates in Accor worldwideLearning programs through our Academies an...

What would you do The SpecificsEnsures high quality customer service while following all safety protocols.Ensures a smooth flow of customers through the store.Answers screens and forwards incoming phone calls in accordance with National Vision protocol.Processes and understands managed care plans w...

Night ManagerInspiring and engaging. As a Night Manager you will be assisting the team for smooth Front Office Operations and ensure an exceptional guest journey.What you will be doing:Lead and manage all aspects of the Front Office Department by assisting Management  i.e. Front Office Guest Relatio...

We are seeking a dynamic and service-oriented Duty Manager to join the leadership team of a prestigious 5-star resort in Ras Al Khaimah. The ideal candidate will have strong experience in luxury hotel operations exceptional guest relations skills and the ability to lead and support teams across depa...

Position Overview:The Housekeeping Supervisor is responsible for ensuring the highest standards of cleanliness presentation and guest service across assigned areas of the hotel. This role involves supervising Room Attendants conducting room and area inspections and coordinating with various departme...

MAIN DUTIES AND RESPONSIBILITIES:         Be well groomed to the standards laid down.To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company standard and regulations.To promote a helpful and professional image to the guests and give full cooperation if r...

DescriptionPOSITION SUMMARYProcess all guest check-ins by confirming reservations assigning room and issuing and activating room key. Process all payment types such as room charges cash checks debit or credit. Process all check-outs including resolving any late and disputed charges. Answer record an...

Guest Experience & Service:Welcome guests upon arrival with warmth professionalism and a genuine smile.Conduct personalized check-in and check-out procedures ensuring efficiency and accuracy.Maintain an updated record of guest preferences and special requests to enhance personalized service.Anticipa...

Answer all incoming and internal calls promptly professionally and in accordance with luxury service standardsProvide accurate information about resort facilities services events dining options and operating hoursHandle guest requests efficiently and route them to the appropriate department (Houseke...