Customer Support Jobs in Sharjah

Supervising day-to-day operations in the customer service department. Responding to customer service issues in a timely manner. Creating effective customer service procedures, policies, and standards. Developing customer satisfaction goals and coordinating with the team to meet t More...

Company AL MUQARRAM INDUSTRY established in 1999 in Sharjah (U.A.E.) is manufacturing Sealants Tapes & Aerosols for the construction and automotive industry. Being at the forefront of innovation in various verticals has helped us solidify our brands across 36 countries in the M More...

Al Muqarram Industry is seeking for Emirati National to join our team. The ideal candidate will work in our sales department to coordinate and execute customer orders. Maintain customer records, using automated ERP systems. Prepares quotation, pro forma invoice and sales orders. Li More...

Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring More...

Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products More...

Provide first line support related to customer queries and perform proactively to find alternative solutions as required. Assure timely attendance of all enquiries / queries to secure business. Handover of confirmed enquiries with necessary documents & client SDPs to Customer More...

Food and Beverage Manager Responsibilities: Designing delicious and attractive menus and continuously making improvements. Forecasting, planning, sourcing, and ordering food supplies for the kitchen, as well as beverages to stock the bar and fridges. Building positive relationshi More...

Heading the Customer Service department, including on-shore and off-shore teams. Developing and implementing yearly strategic plans to improve customer service operations, enhance customer and satisfaction, and meet business objectives. Recruiting, training, and managing a team of More...

Cultivate and nurture a positive and engaged community with customers. Respond to comments, questions, and messages across various platforms- online and offline. Manage SAPG brands’ social media presence- scheduling, posting, replying to comments. Gather user feedback and More...

Troubleshooting and resolving IT issues in a timely manner. Communicating with coworkers to diagnose problems. Installing and configuring hardware and software. Talking coworkers through the process of fixing technical issues. Prioritizing your workload to ensure the most critical More...

Maintain up to date knowledge of the AMBU operating assets (shopping centre’s) services, amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities, to ensure a smooth day to day functioning of the Customer Service Info desks. Ensure More...

Bachelor’s degree in computer science, Information Technology, or related field Minimum of seven years of relevant experience in a similar function/role Proven experience in a leadership role within IT support or related field Excellent communication and interpersonal skill More...

Manage and monitor all installed systems and infrastructure. Install, configure, test, and maintain operating systems, application software, and system administration tools. Proactively ensure the highest levels of systems and infrastructure are available. Monitor and test application More...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so More...

Maintain a thorough understanding of company products and services to effectively assist customers. Process customer orders and handle returns or exchanges efficiently. Identify and escalate customer issues to appropriate departments for resolution. Maintain accurate customer recor More...

Listen to customers’ concerns, issues and questions Resolve customers’ concerns and answer customers’ questions to your best ability Maintain a positive attitude and calmly respond to customers’ complaints Attract customers by promoting the product and com More...

Lead the team with a laser focus on delivering an unmatched service experience, ensuring every touchpoint is characterized by speed, accuracy, and solution-oriented approaches. Collaborate with various internal teams, including Customer Success, Customer Care, Operations, Technical More...

Acquire new customer relationships and manage existing relationships by identifying upsell and cross-sell opportunities through daily analysis and interactions conducted with customers in order to achieve targeted growth of the assigned portfolio according to the business plan Respons More...

Fluency in both English and Arabic, spoken and written. Strong communication skills in both languages. Ability to effectively communicate with customers in English and Arabic. Proficiency in writing and reading in both English and Arabic. Excellent customer service skills and a More...

Customer Interaction: Respond promptly to customer inquiries via phone email chat or inperson. Handle and resolve customer complaints providing appropriate solutions and alternatives. Build and maintain strong customer relationships through positive interactions. Product/Service Knowl More...