Customer Relations Manager

Acquire new customer relationships and manage existing relationships by identifying upsell and cross-sell opportunities through daily analysis and interactions conducted with customers in order to achieve targeted growth of the assigned portfolio according to the business plan
Responsibilities
1. Acquiring new customers
Acquire new clients, complete financial analysis and submit accurate credit applications to ensure an excellent enrollment experience; Achieving set goals and securing profitable business operations
2.Portfolio management
Deliver new solutions to existing clients, sign up clients for alternative channels and value-added services to increase transaction volume and growth of assigned portfolio
3.Relationship management
Review customer profiles to ensure monitoring of current and future needs; Identify and respond to customer requirements and ensure complaints are resolved within agreed times to build and maintain long-term relationships
4. Risk management
Make visits to clients; Understand and communicate the risk profile and highlight/update approving authorities of any changes to take necessary action
5. Policies, processes, systems and procedures
Adhere to all relevant policies, processes, procedures of the relevant entity and guidelines so that work is carried out to the required standard and in a consistent manner while providing the required level of service to customers and stakeholders.
6. Self-management
Self-manage in accordance with the Bank's people management policies, procedures and processes to ensure compliance and maximize personal contribution to business performance