Senior Customer Service Agent Jobs in Dubai

Roles and responsibilities As Marketing Manager, you'll take the lead on brand awareness, customer engagement, and revenue growth through strategic marketing campaigns across digital, print, and event channels. You’ll manage a marketing budget of over AED 500k, oversee end- More...

Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-round More...

Serve as the primary point of contact for customers, addressing inquiries, concerns, and feedback promptly and professionally. Assist customers in understanding the services offered by Expat Maid Tadbeer Center, including the Tadbeer program, eligibility criteria, and application p More...

Responsabilités: Fournir un soutien client très visible grâce à l'exécution d'étalonnages sur site et de maintenance préventive ainsi qu'à la supervision de tous les diagnostics, dépannages, entretiens et r&eac More...

What are we looking for? To be eligible for this internship, you need to: Be a student either pursuing your final year in High School or in your Bachelor's degree Looking for a first professional experience in the field of sales-retail Hold an existing UAE Residence Visa More...

Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs To frequently analyze and report on any unusual delay of payments that requires inve More...

Responsibilities: Serve as the first point of contact for customers, providing timely and professional assistance via phone, email, and live chat. Address customer inquiries, concerns, and feedback with empathy and efficiency, ensuring a positive resolution to every interaction. More...

Focal point for customer’s freight shipping requests within the industrial sector. Assist customers on status of their shipment, outstanding shipments or tracking. Manage end to end shipment life cycle liaising with all internal and external stakeholders Proactively informs More...

Efficient and courteous handling of telephone calls, provide necessary information /guidance to the caller and transfer the calls to the relevant personnel in the office. Ensure that cleanliness and hygiene is maintained in the reception area and essential housekeeping standards ar More...

Location: This role will be based remotely in EMEA and Americas regions What your day will look like Your day to day duties will include: Work from your remote home office and provide technical support for employees. Provide technical onboarding support for new employees. Pro More...

Meet and exceed sales targets every month. Selling credit cards/personal loans to potential clients. Selling Banking products to customers. Working on existing leads and generate new leads in order to increase sales. Willing to do tele sales and field sales. Identify new business oppo More...

Manage central CX feedback loop Analyze customer feedback and provide actionable insights to improve customer experience Collaborate with cross-functional teams to design and execute customer experience projects Support CX Champions in each NEOM sector, region, or corporate fun More...

Manages Check in and out for all hotel guest; Manages all transaction (Cash, Cheque and Electronic payment); Manages scheduling for front office, inventory management and assists with daily briefings; Participate in enrolling hotel guests into IHG rewards program and assist with More...

Minimum 2-3 years of experience in a customer success or account management role. Proven track record of building strong relationships and exceeding customer expectations. In-depth understanding of the retail industry (a plus!). Excellent communication, interpersonal, and problem More...

Responsibilities Driving a high level of quality service support across the entire business Perform detailed date entry in line with pre-defined processes Management of incoming emails and calls from internal colleagues and partners Manage escalations through customer and partner More...

Risk Management: Detect early signals of risks address them, and provide path to escalation Cross-Functional Coordination: Coordinate cross-functional processes that help meet complete resolution and satisfaction of customers: Relay customer feedback to the Product team and Bus More...

Coordinate and manage the implementation of CRM systems and processes. Collaborate with cross-functional teams to gather and analyze customer data for insights and improvements. Create and distribute reports and dashboards to track key metrics and performance indicators. Train an More...

Previous experience in a call center environment as a Quality Lead for a minimum of two years, with a focus on quality assurance and monitoring Increase and maximize productivity targets through driving retail KPIs and operation basics Work effectively with call center teams, supe More...

Roles and responsibilities A Bachelor's or Master’s Degree in Marketing or a related field is preferred. A proven track record of Work Experience as a Customer Engagement Manager or a similar role in a Luxury Hotel environment. Demonstrated proficiency in Customer Engag More...

Be a student either pursuing your final year in High School or in your Bachelor's degree Looking for a first professional experience in the field of sales-retail Hold an existing UAE Residence Visa Passport and the sponsor’s must have a minimum 6 months validity (necess More...