Store Manager - Yarn Over Textile and Yarns Trading

The Store Manager will be responsible for the overall operations profitability and
customer experience of our yarn and craft store which specializes in high-quality yarns
knitting crochet and other craft supplies. A key aspect of this role involves overseeing
and facilitating our in-store learning sessions including knitting and crochet classes for
all skill levels. The ideal candidate will be a passionate crafter with strong retail
management experience excellent interpersonal skills and a genuine desire to foster a
vibrant and inspiring creative community.

Key Responsibilities:

Retail Operations & Sales:
o Oversee daily store operations ensuring a clean organized and visually
appealing environment.
o Achieve sales targets by effectively managing inventory merchandising
and promotional activities.
o Develop and implement strategies to increase foot traffic and customer
loyalty.
o Process sales transactions accurately using the POS system and handle
cash credit and gift card payments.
o Manage opening and closing procedures including cash reconciliation
and security protocols.
o Monitor and manage store expenses within budget.

Inventory Management:
o Conduct regular inventory counts and manage stock levels to prevent
overstocking or stockouts.
o Place orders with suppliers negotiate favorable terms and build strong
vendor relationships.
o Receive unpack and organize incoming merchandise efficiently.

Customer Service Excellence: o Provide exceptional customer service offering expert advice on yarn
types patterns tools and craft techniques.
o Handle customer inquiries complaints and returns professionally and
efficiently aiming for satisfactory resolutions.
o Build strong relationships with customers fostering a sense of
community and belonging.

Learning Sessions & Community Engagement:
o Develop schedule and promote a diverse range of knitting crochet and
workshops.
o Oversee the registration process for classes and manage class sizes.
o Ensure class materials and equipment are readily available and in good
condition.
o Organize and host crafting events knit nights and community
gatherings to engage customers.
o Utilize social media and local marketing to promote classes and store
events.

Marketing & Merchandising:
o Collaborate with the owner to develop marketing strategies and
promotional campaigns.
o Manage the stores social media presence (e.g. Instagram Facebook)
with engaging content.
o Stay updated on industry trends new products and popular craft
techniques.

Administrative Duties:
o Maintain accurate sales records customer data and employee files.
o Generate regular reports on sales performance inventory and class
registrations.
o Ensure compliance with all health safety and retail regulations.

Education & Experience:

Bachelors degree in Business Administration Retail Management or a related
field preferred.
Minimum of 3-5 years of proven retail management experience with a strong
preference for experience in specialty retail (e.g. craft stores hobby shops
boutiques).
Demonstrable experience in managing a team.
Experience with POS systems inventory management software and basic
accounting principles.

Skills & Knowledge:

Knowledge in Knitting and Crochet: basic or beginner knowledge in both
knitting and crochet.
Business Acumen: Strong understanding of retail metrics sales forecasting
inventory control and profit margins.
Leadership & Team Building: Proven ability to lead motivate and develop a
high-performing team.
Exceptional Customer Service: A genuine passion for helping customers with
a friendly patient and approachable demeanor.
Communication Skills: Excellent verbal and written communication skills for
interacting with customers staff suppliers and for marketing purposes.
Organizational Skills: Highly organized with strong attention to detail capable
of managing multiple tasks and priorities effectively.
Problem-Solving: Ability to identify issues analyze problems and implement
effective solutions.
Marketing & Social Media Savvy: Experience in utilizing social media for
business promotion and engaging with online communities.
Adaptability: Ability to thrive in a dynamic retail environment and adapt to
changing trends and customer demands.
Proficiency in Microsoft Office Suite (Word Excel Outlook) and Google
Workspace.