Restaurant Manager

About Us:

French Spirit Coffee Shop is a premium F&B company bringing the elegance of French café culture to international markets. We operate Ladurée franchises in Arabia China Egypt and Morocco and PAUL in Spain offering luxury pastries artisanal breads and authentic French dining experiences.

Job Summary:

The Restaurant Manager is responsible for overseeing the daily operations of the Ladurée boutique/restaurant ensuring exceptional guest experience maintaining brand standards and achieving financial targets. This role requires strong leadership attention to detail and a passion for luxury hospitality.

Key Responsibilities:

Operations Management

• Oversee day-to-day restaurant operations ensuring smooth service flow
• Maintain the highest standards of cleanliness hygiene and presentation
• Ensure compliance with company policies local regulations and food safety standards

Customer Experience

• Deliver exceptional and personalized customer service in line with Ladurée standards
• Handle guest feedback complaints and special requests professionally
• Ensure a refined and welcoming atmosphere at all times

Team Leadership

• Recruit train and develop team members
• Schedule staff efficiently to meet operational needs
• Motivate and lead the team to achieve service excellence

Sales & Financial Performance

• Monitor daily sales KPIs and profitability
• Implement strategies to drive revenue and control costs
• Manage inventory ordering and stock levels

Brand Standards

• Uphold the image and luxury positioning of Ladurée
• Ensure visual merchandising and presentation meet company guidelines
• Promote products such as macarons pastries and beverages

Qualifications & Requirements:

• Bachelors degree in Hospitality Management or related field (preferred)
• Minimum 35 years of experience in restaurant or café management (luxury or premium brands preferred)
• Strong leadership and interpersonal skills
• Excellent communication skills (English required; Arabic required)
• Knowledge of POS systems and basic financial reporting
• Passion for hospitality luxury service and attention to detail

Key Competency:

• Customer-centric mindset
• Leadership and team development
• Problem-solving and decision-making
• Time management and organizational skills
• Strong aesthetic sense aligned with luxury brands

Working Conditions:

• Flexible working hours including weekends and holidays
• Fast-paced high-end hospitality environment