وظائف المكتب الأمامي لخدمة العملاء في الإمارات

We are looking for a Guest Experience intern to join the team at Pullman Dubai Downtown. Under the guidance of the Front Office Manager you will be responsible for providing a naturally friendly helpful and responsive level of service to all our guests from arrival to departure.  المزيد...

Ensures that our guest have memorable experiences at Sofitel Dubai The Palm.Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operating procedures.Assist guest in resort activity enquiries/requests.Ensure that establish المزيد...

Assist guests with heavy packages coats suitcase etc. courteously and quickly before having to be asked Adhere to guest check-in and check-out procedures pertaining to baggage handling Welcome guests at the main entrance with the greeting appropriate to the time of day Assist arriving المزيد...

As Reservations Agent you are expected to:Maintain effective office administrative proceduresAdhere to all Standard Operating Procedures. Take personal responsibility for driving upselling and achieving set revenue targets by months.Be fully aware at all times of the Selling Stra المزيد...

Job Summary (this role is available to start as of 1st September):The Hotel Animator is responsible for organizing coordinating and delivering engaging recreational and entertainment activities for hotel guests of all ages. This role is essential in creating a vibrant enjoyable atmosp المزيد...

To be a Heartist of the Front Office and the hotel in and outside the work place.Provide a personal service to all the guests fully aware and following the hotel standards and procedures.Ensure that the privacy of the guests and the confidentiality of the information is respected.Ensu المزيد...

To supervise the Housekeeping operations ensuring that the hotel standards and procedures are fully known and followed.To supervise that all designated rooms are prepared as per standards and according to guest requests and needs.To supervise that all designated public areas are clean المزيد...

Greets guests and presents them with the menu.Informs guests about the special items for the day and menu changes if any.Suggest food and beverages to the guest and also try to upsell.Take food and beverage orders from the guest on the order taking padsObtaining revenues issuing recei المزيد...

Greets guests and presents them with the menu.Informs guests about the special items for the day and menu changes if any.Suggest food and beverages to the guest and also try to upsell.Take food and beverage orders from the guest on the order taking padsObtaining revenues issuing recei المزيد...

Welcomes and acknowledges each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.Thanks guests with genuine appreciation and provides a fond farewell.Closely deals with all requests problems and needs of guests staying at Rixos المزيد...

As a Telephone Operator at SO/ Uptown Dubai you will be the first voice our guests hear and a vital link between hotel departments. Your role is to deliver efficient warm and personalized communication in line with SO/s bold and stylish brand values. You will handle all internal and e المزيد...

The Housekeeping Manager reports directly to the Director of Housekeeping.  (s)he is in charge of the daily operations of the housekeeping department.Special attention to the preferences and needs of VIP or high-profile guests ensuring they receive personalised service tailored t المزيد...

The Housekeeping Manager reports directly to the Director of Housekeeping.  (s)he is in charge of the daily operations of the housekeeping department.Special attention to the preferences and needs of VIP or high-profile guests ensuring they receive personalised service tailored t المزيد...

The RoleTo take time and get to know the guests and to be committed to service excellence.To show presence in the Hotel Lobby and provide service that is sincere warm and enthusiastic ensuring the guests satisfaction.Work closely with  Front Office Housekeeping and Food and Bever المزيد...

Key Responsibilities:Maintain smooth daily operations by managing administrative tasks and ensuring key information is communicated to relevant teams.Represent the Sofitel brand in the resort lobby or other resort areas providing a warm consistent and genuine welcome to all guests and المزيد...

What you will be doing:Provide friendly efficient and professional front office service including warm welcomes check-ins and check-outs.Anticipate guest needs handle cash transactions and maintain Pullman service standards.Monitor room status manage guest complaints and ensure guest المزيد...

KEY RESPONSIBILITIES:Reconciliation and matching of supporting dockets/documents to all checked out guest ledger balances and Point of Sale chargeback to City LedgerMaintenance of all City Ledger Accounts including billing posting of receiptsMaintenance of Advance Deposits postings an المزيد...

Take ownership and responsibility for Duty Management shifts Record in the Duty Log all/any incidents that occur in the hotel and follow up with the Assistant Director of Rooms Report any accident incident theft for both internal and external guests and liaise with Security & Saf المزيد...

The PositionThe Night Manager is responsible for overseeing hotel operations during the night shift ensuring safety security and exceptional guest service. The role acts as the primary point of contact for guests and staff overnight providing leadership handling guest concerns and mai المزيد...

 MAIN DUTIES AND RESPONSIBILITIES:   Ensure the prompt and efficient handling off all guest luggage on arrival during stay departure and the luggage store as well as ensure safety and security of guest luggage.Assure that every luggage is covered with a baggage cla المزيد...