Experienced IT Specialist and Project Coordinator with over 7 years of success in IT
infrastructure, system administration, and project execution. Proven ability to manage
daily operations, support end-users, and impleme…
Experienced IT Specialist and Project Coordinator with over 7 years of success in IT
infrastructure, system administration, and project execution. Proven ability to manage
daily operations, support end-users, and implement cost-effective IT solutions. Skilled
in managing Microsoft Office 365, networking, hardware /software, and project
documentation. Strong communicator with a track record of delivering results under
pressure in both the government and private sectors.
Manage and maintain daily IT operations and infrastructure, including servers, operating systems, server switches, firewalls, Wi-Fi, VPN, cabling, desktops, laptops, printers, CCTV systems, IP phone, NAS device, and data backup solutions.
Administer and manage Microsoft 365 environment, including user provisioning, license management, Exchange Online, SharePoint, Teams, and security policies to ensure data protection and compliance.
Administered Windows Server environment by managing Active Directory components, DNS and DHCP configurations, file sharing protocols, and user access control, including enforcing password policies and troubleshooting access issues.
Provide email system support: create accounts, configure Outlook/Gmail on devices, and monitor usage.
Install, configure, and maintain operating systems, applications, and IT hardware.
Perform regular backup and recovery operations to safeguard critical data and minimize downtime.
Install and maintain CCTV systems, IP/analog cameras, NVR/DVR, POE switches, and remote access configurations.
Maintained IT documentation including network details, asset inventory, and system records.
Coordinated with vendors for technical support, issue resolution, and hardware/software service coordination.
Support users with troubleshooting hardware/software issues and network connectivity.
* Overseeing daily operations, including Server Hardware, software, and operating systems. (Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, cctv camera, wi-fi, cabling, switches, firewalls, email systems, Printers, laptops, desktops, software, and hardware.) * Overseeing the annual IT budget and ensuring cost-effectiveness. *Selecting and purchasing new and replacement hardware and software, when necessary. *Microsoft Office 365: Managed administration, user support, licensing and subscription management, email and calendar management, collaboration and document management, monitoring, and reporting, Word, Excel, PowerPoint, and Outlook know-how. *Configures and backups data, maintenance, and access on all devices Cloud Computing Project: The Dubai Mall. (Client: Emaar) Project: Dubai Metro & Tram, Viaduct, Depot Building, (Client: Keolis-MHI) *Preparing all documents for Dubai Metro Station external cleaning. (PTW, Toolbox talk, Risk Assessment, Storage License, Work Method Statement, Manpower list.) * Manage all tools, equipment, and materials for external cleaning. *Making all Dubai Metro Station external cleaning reports (RL, GL, RLE) *Planning and scheduling for external cleaning of Dubai Mall *Coordinate and Send all cleaning reports to clients.
Manage daily IT operations including hardware, software, network systems, and user support. Troubleshoot and maintain server infrastructure, routers, switches, firewalls, and surveillance systems (CCTV, biometric, access control). Monitor and maintain all IT assets, prepare technical documentation, and ensure asset cost-efficiency. Configure and manage user accounts, email systems (Outlook), cloud storage, and backups. Administer Microsoft Office 365, including email configuration, license management, Teams, Excel, PowerPoint, and OneDrive. Lead IT-related project coordination, documentation, and site support for external metro station cleaning. Prepared, organized, and submitted all project documentation (Risk Assessments, Work Permits, Storage Layouts). Coordinated daily cleaning tasks and shift plans for Dubai Metro external stations. Supervised the safe execution of RL, GL, and RLE cleaning zones. Managed client coordination, approvals, and team updates. Generated daily and final project reports for submission to the client.
Monitored, configured, and maintained hardware and software for 80+ workstations.
Managed LAN/WAN infrastructure, printers, servers, and data sharing systems.
Provided support for internal applications like iSAMS, JAMF, and Screen Sharing tools.
Installed and configured new systems, performed troubleshooting, and enforced IT policies.
Delivered IT training sessions for internal staff.
Listen to team members’ feedback and resolve any issues or conflicts.
Monitor team performance and report on metrics.
Updated salaries and attendance data using Microsoft Word and Excel.
Managed daily data entry tasks and administrative support duties.
Installed, configured, and maintained hardware and software; repaired technological equipment to ensure smooth operations.
Created, edited, and formatted documents using Microsoft Office (Word, Excel, PowerPoint).
Performed application installations, troubleshooting, data backup & recovery, and virus/spyware removal.
Set up and managed Wi-Fi routers and network devices.
Used Adobe Photoshop for photo editing, adjustments, and graphic creation.
Managed online tasks including filling forms (passport, college applications), email communication, and creating/maintaining accounts on Gmail, Facebook, YouTube, Blogger, etc.
❖ Oversaw more than 80 computers of the organization by monitoring, configuring, and maintaining all hardware and software systems. ❖ Ensure the security of data, network access, and backup systems ❖ Troubleshooting system failures and identifying Fixing problems in LAN infrastructure and testing and configuring software. Maintaining and repairing hardware including peripheral devices. ❖ Network sharing, LAN, WAN, Plug-in, Printer, Data Sharing.
Monitored, configured, and maintained hardware and software for 80+ workstations. Managed LAN/WAN infrastructure, printers, servers, and data sharing systems. Provided support for internal applications like iSAMS, JAMF, and Screen Sharing tools. Installed and configured new systems, performed troubleshooting, and enforced IT policies. Delivered IT training sessions for internal staff.
Projects Handled:• Dubai Mall External Cleaning Project (Client: Emaar)• Dubai Metro & Tram Viaduct Cleaning (Client: Keolis-MHI)Responsibilities:• Prepared, organized, and submitted all project documentation (Risk Assessments,Work Permits, Storage Layouts).• Coordinated daily cleaning tasks and shift plans for Dubai Metro external stations.• Supervised the safe execution of RL, GL, and RLE cleaning zones.• Managed client coordination, approvals, and team updates.• Generated daily and final project reports for submission to the client.
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