IT Infrastructure Specialist and Computer Fundamentals Trainer with 10+ years of experience delivering enterprise IT support, Microsoft 365 administration, Windows Server, networking, technical training, and project coor…
IT Infrastructure Specialist and Computer Fundamentals Trainer with 10+ years of experience delivering enterprise IT support, Microsoft 365 administration, Windows Server, networking, technical training, and project coordination across government and UAE organizations. Experienced in leading onsite teams, managing infrastructure projects, supporting business-critical systems, and delivering practical computer fundamentals training to students and professionals.
❖ Manage and maintain daily IT operations and infrastructure, including Servers, (Operating Systems, Server, Switches, Firewalls, Wi-Fi, VPN, Cabling, Desktops, Laptops, Printers, CCTV systems, IP Phone, NAS Device and Data backup solutions) ❖ Administer and manage Microsoft 365 environment, including user provisioning, license management, Exchange Online, SharePoint, Teams, and security policies to ensure data protection and compliance. ❖ Administered Windows Server environment by managing Active Directory components, DNS and DHCP configurations, file sharing protocols, and user access control, including enforcing password policies and troubleshooting access issues. ❖ Provide email system support: create accounts, configure Outlook/Gmail on devices, and monitor usage. ❖ Install, configure, and maintain operating systems, applications, and IT hardware. ❖ Perform regular backup and recovery operations to safeguard critical data and minimize downtime. ❖ Install and maintain CCTV systems, IP/analog cameras, NVR/DVR, POE switches, and remote access configurations. ❖ Maintained IT documentation including network details, asset inventory, and system records. ❖ Coordinated with vendors for technical support, issue resolution, and hardware/software service coordination. ❖ Support users with troubleshooting hardware/software issues and network connectivity.
Listen to team members’ feedback and resolve any issues or conflicts.
Monitor team performance and report on metrics.
Updated salaries and attendance data using Microsoft Word and Excel.
Managed daily data entry tasks and administrative support duties.
Installed, configured, and maintained hardware and software; repaired technological equipment to ensure smooth operations.
Created, edited, and formatted documents using Microsoft Office (Word, Excel, PowerPoint).
Performed application installations, troubleshooting, data backup & recovery, and virus/spyware removal.
Set up and managed Wi-Fi routers and network devices.
Used Adobe Photoshop for photo editing, adjustments, and graphic creation.
Managed online tasks including filling forms (passport, college applications), email communication, and creating/maintaining accounts on Gmail, Facebook, YouTube, Blogger, etc.
Monitored, configured, and maintained hardware and software for 80+ workstations. Managed LAN/WAN infrastructure, printers, servers, and data sharing systems. Provided support for internal applications like iSAMS, JAMF, and Screen Sharing tools. Installed and configured new systems, performed troubleshooting, and enforced IT policies. Delivered IT training sessions for internal staff.
Projects Handled:• Dubai Mall External Cleaning Project (Client: Emaar)• Dubai Metro & Tram Viaduct Cleaning (Client: Keolis-MHI)Responsibilities:• Prepared, organized, and submitted all project documentation (Risk Assessments,Work Permits, Storage Layouts).• Coordinated daily cleaning tasks and shift plans for Dubai Metro external stations.• Supervised the safe execution of RL, GL, and RLE cleaning zones.• Managed client coordination, approvals, and team updates.• Generated daily and final project reports for submission to the client.
نظام التوظيف التشغيلي المعتمد على الذكاء الاصطناعي أولاً، الذي يوحّد ويؤتمت دورة التوظيف بالكامل للمؤسسات الحديثة حول العالم.
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