Imraan

Imraan

Implementation Consultant Data Analyst
South Africa
Afrikaans, English

About Me

I view myself as an amicable; positive; honest and ethical individual.
include creativity; analysis of
My strengths
situations; socialising; problem solving; accuracy;
punctuality; teamwork and service orienta…

Experience

Systems Implementation Consultant Data Analyst

Future Growth Asset Management, Cape Town, South Africa
Aug 2023 - Present · 2 years 11 months

Analyzing productivity of team
Creating spreadsheets of productivity
Reporting issues
Presenting potential solutions
Resolving logged errors
Ensuring system security and encryption
Documenting processes
Monitoring system performance metrics
Fixing data related issues
Utilization of CRIMS and inforstore to maintain data
Working with fixed interest
Working with cash forecasting
Using PowerBI
Problem solving on a daily basis

S37C Senior Administrator investigator/payments processor

Old Mutual Life Assurance, Cape Town, South Africa
Dec 2022 - May 2023 · 5 months

Working on Section 37C of the Pension Funds Act 24 of 1956
Using Omunet
Using MyService
Using AWD
Using EMS
Using Thin Client
Using BPM
Using Chorus
Using Compass
Using Hyphen
Using DHA
Using EBtax
Working under Omix, formerly Capablity cluster, Corporate Capibility
Servicing the TOP 50 Old Mutual IMEDS
Preparing payments for post adjudicated claims up to R20million
Validating bank details
Obtaining options for mode of payment from beneficiaries
Providing reinvestment options
Providing cash options
Explaining tax implications
Screening documentation in support of claims
Assisting in the resolution of disputes between dependants and lawyers
Communicating via email and telephonically
Escalating and assisting complaints specialist to reach resolutions
Investigating validity of information provided to Old Mutual in support of claims
Working during the Covid recovery plan
Meeting agreements made with the FSCA to mitigate the backlog due to the pandemic
Effective communication

Assessing administrator

Old Mutual Life Assurance, Cape Town, South Africa
Apr 2022 - Dec 2022 · 8 months

Using Omunet
Using MyService
Using AWD
Using EMS
Using Thin Client
Using BPM
Using Bizargi
Working in Product Solutions
Solving problems relating to claims processes
Doing testing on system related issues for DB2 databases
Providing feedback on improvements that may be made in processes
Providing feedback on system related issues
Gathering information on outstanding requirements for the assessment of claims
Communicating and providing feedback regarding cases from correspondents
Retrieving information for assessors

Administrator / Call center Agent (Student Model)

Old Mutual Life Assurance, Cape Town, South Africa
May 2019 - Apr 2022 · 2 years 11 months

Using Omunet
Using MyService
Using AWD
Using EMS
Using Thin Client
Using BPM
Using Bizargi
Working in the Customer Service Centre
Responding to enquiries of Old Mutual customers via email and telephonically
Dealing with death claim enquiries from brokers, advisors and clients telephonically
Assisting customers
Packing boxes

Customer Sales Associate

Adidas Originals, Cape Town, South Africa
Jun 2018 - May 2019 · 11 months

Merchandising products
Variance scanning
Stocktaking

Customer Sales Associate

Sportsmans Warehouse, Cape Town, South Africa
Jan 2017 - May 2018 · 1 year 4 months

Assisting customers
Packing boxes
Merchandising products
Variance scanning
Stocktaking

Gardener

SAWAS Old Age home, Cape Town, South Africa
May 2013

Skills

Excel Python SQL Database JavaScript Microsoft Word Communication Skills Java Administration Power BI CRIMS Inforstore Fixed interest Cash forecasting Problem solving Spreadsheets System security Encryption Data analysis Troubleshooting DB2 Omunet MyService AWD EMS Thin Client BPM Chorus Compass Hyphen DHA EBtax Bizargi UiPath RPA Oracle SQL Google Colab Python Tkinter AWS Cloud computing Machine learning Deep learning Computer forensics IT troubleshooting
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