Travel Assistance Operations Officer
Posted on :
12-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2614727
- Coordinate with different providers to ensure high quality of service.
- Respond inbound and outbound telephone / e-mail Customer / Partners inquiries and ensure call quality monitoring.
- Follow the complaints & escalation management process and log in complaints with action & resolution in the system / tools provided by the company
- Ensure proper system related tasks as creating files and Service Providers updates on the portal
- Record tasks in the productivity file, share with management and ensure reaching the level of productivity assigned
- Follow the internal processes and guidelines to ensure reaching the Operational KPIs (Quantity and Quality) and the attendance KPIs
- Request feedback in relation to the performed tasks and discuss with Team Leader the monthly scorecard results
- Monitor daily activities as per the communicated Service Level Agreement, create reports / statistics / analysis and report any deviation
- Attend training sessions as requested and participate in the departmental activities in accordance with the monthly schedule
- Attend internal meetings related to the job as per the internal requirements
Employment Type
Full Time
Department / Functional Area
Key Skills
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