Senior Receptionist – Boutique Fitness Studio (Dubai, UAE)

About the Studio:

A boutique functional group exercise studio in Dubai is seeking a warm professional and highly organised Senior Receptionist to lead the front-of-house experience. The studio values innovation collaboration integrity and inclusivity and prides itself on providing a supportive and welcoming atmosphere for members and staff alike.

Role Overview:

The Senior Receptionist is the face of the studio responsible for delivering exceptional customer service managing client communications handling sales-related tasks supporting daily operations and coordinating with coaches and management.

Key Responsibilities:

Client Experience & Front Desk Operations:

- Welcome members and guests with warmth and professionalism.

- Manage phone email and social media inquiries.

- Provide accurate information about memberships classes and services.

- Process new member sign-ups waivers and onboarding.

- Check clients in for classes or appointments.

- Maintain accurate client records payments and attendance logs.

- Update client profiles in the CRM system.

- Coordinate scheduling for classes assessments and events.

Lead Management & Sales Support:

- Qualify incoming leads using preset criteria.

- Nurture track and follow up with leads daily.

- Promote memberships packages and ongoing offers.

- Upsell services such as PT assessments and merchandise.

- Manage renewals cancellations and freeze requests.

- Process payments and ensure all sales are logged accurately.

Housekeeping & Cafe Support:

- Ensure the studio is clean tidy safe and welcoming.

- Monitor stock levels and oversee restocking of supplies.

- Prepare and serve beverages/snacks when required.

- Assist coaches with class flow and member coordination.

- Troubleshoot basic tech issues (sound system software etc.).

- Participate in opening and closing procedures.

Social Media Support:

- Post and engage with comments/messages according to studio guidelines.

Requirements:

- 35 years of experience in a gym fitness studio or customer-facing environment.

- Strong computer skills (Excel CRM experience preferred).

- Excellent communication and interpersonal abilities.

- Strong numeracy and organisational skills.

- Ability to multitask in a busy environment.

- Friendly approachable and professional demeanour.

- Professional fluency in English (spoken & written).

Whats Offered:

- Tax-free monthly salary AED 6 000 (approximately US$ 1 630)

- Employment visa

- Medical insurance

- Uniform provided

- Supportive community-focused team environment

- Opportunity to contribute to a growing boutique fitness brand