Senior Account Manager

The Sr Account Manager is responsible for multiple accounts effort focused on increasing Honeywells book of business with new and existing customers and leveraging relationships. The role will upsell and cross-sell into client organizations and multiple stakeholders. You will drive cross-functional alignment to customer needs. You will participate in pursuit of strategy planning and customer negotiations. You will consult prospective users on product capability and provide valuable input for product development. You would specialize in key built environment systems including but not limited to; BMS Fire Security and Access with a strong-bias on leading Integrated SaaS and IoT propositions.

Managing aspects of New/Existing customer relationships with the goal of providing superior service and maximizing value

Understanding and articulation of the value that Honeywell brings to the customer to drive specific business outcomes

Maximization of the annual escalation rate for service contracts

Communication of the customers needs and requirements within the HBS organization

Escalation of customer issues to the Management Team to ensure 100% customer satisfaction

Balance and persistence in customer follow-up

Key Responsibilities

Responsible for account retention/growth.

Drive demand and deliver on sales targets

Renew and convert maintenance contracts to Connected solutions as well as cross selling a wide and complimentary range of building solutions in order to grow our share of wallet.

Engage with end-user customers individually with a front-line seller/product specialist o to create and close opportunities

Attend sales calls to recommend products provide technical sales support and identify help needed in closing large opportunities

Work directly in the field one on one with Product Specialists/Front-line Sellers to increase product and regulation knowledge and assist in closing opportunities at end-user customers. Accomplished in sales visits by product recommendations demos and training

Review sales pipeline monitor trends add coaching notes and work with zone managers on help needed

Signal the business demand to supply chain by means of a detailed forecast. Make manual adjustments when necessary. Notify demand planners of large impact buys or other unexpected surges to demand.

Engage in 2-way communication with offering managers and engineering to pass on industry intel requested NPIs product feedback and problem solve issues within the business develop and sustain long-term customer relationships;

Facilitate resolution of all customer problems; Serve as a central resource for all customer communication. Serve as the customers ambassador and advocate;

This position will be measured on HBS GULF KPIs which is not limited to: service Projects pipeline growth say-do conversion rate stakeholders engagement and increase HON market share in Market

YOU MUST

Have more than 7 years experience in Sales roles

Have more than 5 years experience in the relevant segment/market

Have Experience in Electrical Low Voltage technologies/solutions.

Service/Maintenance Experience is preferred

WE VALUE

Demonstrated ability to develop and foster strong customer relationships

Knowledge of competitor platforms products and technologies

Experience in technical writing and preparation of proposals

Strong verbal and written communications skills

Familiarity with industry regulatory requirements and future mandates

Ability to achieve results through influence in a matrixed-team environment

Ability to communicate effectively across language and cultural barriers

We are an equal opportunity employer and value diversity at our company. We donot discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation toparticipate in the job application or interview process toperform crucial job functions and toreceive other benefits and privileges of employment. Please contact us torequest accommodation.