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Retention Desk Agents UK

Decision Management Consultants LLC

Job Location:

Dubai - UAE

Monthly Salary: AED 1800 - 4000

Experience Required: 2-5years

Posted: 22 May 2026 (30+ days ago)

Application Deadline: 20 August 2026

Vacancies: 1 Vacancy

Job Summary

Decision Management Consultants is recruiting a Retention Desk Agent - UK for one of its clients operating in the Forex industry in Dubai UAE.

About Our Client

Our client is a well-established Forex trading company based in Dubai operating in a fast-paced and highly regulated financial services environment. The company is known for its strong focus on technology-driven solutions customer-centric operations and compliance with international regulatory standards. With a growing presence in the region they offer innovative trading services and a dynamic workplace that encourages performance growth and collaboration.

Key Responsibilities

Manage and maintain relationships with existing Forex trading clients
Act as the primary point of contact to ensure client satisfaction and long-term retention
Handle client inquiries professionally via phone email and online platforms
Promote trading activity and introduce relevant products/services
Negotiate effectively to retain clients and prevent account churn
Monitor client performance and provide timely follow-ups
Meet retention and revenue targets set by the company
Maintain accurate records of client interactions and activities

Requirements

Proven experience in Forex trading as a Retention or Relationship Manager
Strong understanding of Forex markets and trading platforms
Excellent communication negotiation and persuasion skills
Confident and professional phone etiquette
Ability to build rapport and maintain long-term client relationships
Target-driven mindset with strong interpersonal skills
Fluent English communication (spoken and written)

Benefits

Employee Benefits as per the UAE Labor Law

Required Skills:

Proven experience in Forex trading as a Retention or Relationship Manager Strong understanding of Forex markets and trading platforms Excellent communication negotiation and persuasion skills Confident and professional phone etiquette Ability to build rapport and maintain long-term client relationships Target-driven mindset with strong interpersonal skills Fluent English communication (spoken and written)