Renewals Specialist - Arabic and English Speaker

Your Title: Renewals Specialist

Job Location: UAE Dubai

The Renewals Specialist role is responsible for owning and executing the renewal lifecycle with our current customer base. This position is responsible for increasing retention minimizing churn locking in the most favorable terms identifying growth opportunities and passing insights back to the business. The ability to create strategic partnerships with our customers and internal stakeholders such as Sales and Customer Success is essential to be successful in this position. The Renewal Specialist is responsible for ensuring that our customers are set up for success while optimizing financial outcomes.

Essential Duties & Responsibilities

• Responsible for cultivating influencing and securing account renewals while protecting and enhancing customer trust.

• Execute all phases of the renewal process including account review notifying the customer quote creation and executing win/win strategies to close the renewal.

• Partner and collaborate with internal resources such as Customer Success Sales Product Management and Legal to develop renewal strategies for each customer based on data-driven decisions.

• Identify customer requirements early on uncover roadblocks and demonstrate strong communication skills to drive the renewal to on-time closure.

• Adopt new initiatives and programs proactively.

• Monitor at-risk renewals/accounts and develop a plan of action.

• Meet or exceed quarterly and annual renewal goals.

• Prepare activity and forecast reports as requested.

Competencies

• Strong customer-service orientation and commitment to ensuring timely and quality solutions to customer issues.

• Proven success in managing customer relationships.

• Strong interpersonal skills and ability to excel in a team-oriented atmosphere.

• Project management skills and the ability to handle multiple projects simultaneously.

• Demonstrates accuracy and thoroughness while monitoring own work to ensure quality.

• Presents numerical data effectively.

• Exceptional analytical and problem-solving skills.

• Strong written and verbal communication skills to effectively interact and communicate with all organizational levels.

• Self-motivated with high energy and an engaging level of enthusiasm.

• Handles confidential and sensitive information and records with a high degree of discretion diligence and good judgment.

• Demonstrate the ability to develop and work on resources for internal and external customers.

Qualifications

Required

• Bilingual - Fluent in Arabic and English

• Associates degree preferably majoring in Finance Accounting or Business plus one to three years of experience in customer support service and/or management accounts receivable or equivalent experience.

• Sales and/or customer service experience.

• Background with sales processes including quoting billing and contracts is a plus.

• Must have excellent written and verbal skills in order to move and communicate across functional groups and levels.

• Basic Project Management skills/experience are a must.

• Ability to develop ongoing improvements and processes to enhance team performance.

• Ability to interface with C-Level executives and owners.

• Background with sales processes including quoting billing and contracts is a plus.

Preferred

• A bachelors degree in Finance Accounting or Business is desirable with an Enterprise software company.

• One to three years of experience working with software solutions for the construction industry.

• Solid understanding of order processing and coordinating with functional departments.

• Demonstrated experience in supporting a sales or financial-oriented organization.

• Salesforce and NetSuite experience.

Trimbles Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us that means actively participating in opportunities to be inclusive. Diversity Equity and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen heard and welcomed and most importantly that they know they belong no matter who they are or where they are coming from.

Trimbles Privacy Policy