Head of Customer Relationship Management (CRM)
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Job Summary
Decision Management Consultants is recruiting a Head of Customer Relationship Management (CRM) for one of its clients operating in the Forex industry in Dubai UAE.
About Our Client
Our client is a well-established Forex trading company based in Dubai operating in a fast-paced and highly regulated financial services environment. The company is known for its strong focus on technology-driven solutions customer-centric operations and compliance with international regulatory standards. With a growing presence in the region they offer innovative trading services and a dynamic workplace that encourages performance growth and collaboration.
Key Responsibilities
- Lead mentor and develop a team of CRM Specialists to ensure high performance and continuous improvement
- Oversee workload distribution training coaching and achievement of KPIs
- Develop and execute department-wide CRM strategies aligned with business objectives
- Oversee CRM system configuration workflow design integrations upgrades and ongoing maintenance
- Lead data interpretation behavioral analysis and customer segmentation to provide actionable insights for senior-level decision-making
- Work closely with Sales Marketing Operations and Compliance teams to ensure seamless customer experiences and aligned strategies
- Continuously review optimize and refine CRM processes and operational workflows across the department
- Minimum of 3 years of experience in CRM roles including at least 2 years in a leadership or managerial position within Forex or financial services
- Proven experience managing CRM teams and leading cross-functional projects
- Strong knowledge of CRM systems including workflow configuration and data management
- Excellent communication skills in English; proficiency in Hindi is a strong advantage
- Advanced proficiency in Excel and MS Office; experience with BI and reporting tools is preferred
- Strong analytical and strategic thinking skills with excellent problem-solving abilities
- Demonstrated leadership organizational and time-management skills
- Competitive Salary
- Employee Benefits as per UAE Labour Law
Required Skills:
Minimum of 3 years of experience in CRM roles including at least 2 years in a leadership or managerial position within Forex or financial services. Proven experience managing CRM teams and leading cross-functional projects. Strong knowledge of CRM systems including workflow configuration and data management. Excellent communication skills in English; proficiency in Hindi is a strong advantage. Advanced proficiency in Excel and MS Office; experience with BI and reporting tools is preferred. Strong analytical and strategic thinking skills with excellent problem-solving abilities. Demonstrated leadership organizational and time-management skills.
Company Industry
Internet Service Providers / Retail Appliances / Electrical and Electronic Equipment
Key Skills
- Marketing & Promotions
- Attorney At Law
- Jni
- Airlines
- Art
