Field Technician cum Driver FTTH

We are seeking a skilled and dedicated Fiber Optic Technician to join our team. The ideal candidate will be responsible for the end-to-end installation of Fiber-to-the-Home (FTTH) services at customer premises. This role requires a strong technical aptitude excellent problem-solving skills and a commitment to providing outstanding customer service.

Key Responsibilities:

• Installation and Termination: Install route and terminate fiber optic cables from the network distribution point to the customers home (drop cable).
• Equipment Configuration: Install and configure Optical Network Terminals (ONT) and Wi-Fi routers ensuring proper functionality and secure network setup.
• Service Activation: Set up internet services for customers including configuring router settings such as SSID password DHCP and other relevant parameters.
• Fiber Splicing and Testing: Perform fusion splicing to join fibers as needed ensuring low loss and high performance. Conduct light-level testing using an optical power meter to verify signal strength and troubleshoot any issues.
• Quality Assurance: Check signal strength and perform necessary adjustments or rectifications to resolve poor connections and ensure optimal service quality.
• Troubleshooting and Maintenance: Diagnose and resolve technical issues related to fiber optic connections equipment and customer-side network problems.
• Documentation and Reporting: Maintain detailed and accurate records of all installations service calls and fault-handling activities. Report complex issues or faults to the backend support or Network Operations Center (NOC).
• Customer Education: Provide clear and concise education to customers on how to use their new services and equipment including basic troubleshooting steps.
• Tool and Safety Management: Ensure all tools and equipment including fusion splicers and optical power meters are well-maintained and used safely during all site visits. Adhere to all company safety protocols and procedures.

Qualifications:

• Proven experience in installing terminating and splicing fiber optic cables.
• Proficiency in using fiber optic tools including fusion splicers and optical power meters.
• Strong knowledge of Wi-Fi router configurations and home networking principles.
• Ability to troubleshoot and resolve technical issues efficiently.
• Excellent communication and interpersonal skills with a focus on customer satisfaction. Good English speaking and comprehension skills
• Attention to detail and a commitment to quality workmanship.
• Valid drivers license and a clean driving record.
• Ability to work independently and manage time effectively.