Duty Manager
Duty Manager
Posted on :
28-01-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Req ID : 2480581
- Supervise the front desk team and ensure smooth operations during shifts.
- Oversee guest check-in and check-out processes, ensuring efficiency and accuracy.
- Handle guest inquiries, requests, and complaints, resolving issues in a timely and satisfactory manner.
- Coordinate with other hotel departments to ensure guest needs are met.
- Monitor and maintain the hotel's reservation system, ensuring accurate and up to date information.
- Train and mentor front desk staff, providing guidance and support as needed.
- Assist in the development and implementation of front office policies and procedures.
- Conduct regular inspections of the front desk area to ensure cleanliness and organization.
- Prepare reports and analyze data related to front office operations and guest satisfaction.
- Stay updated on hotel services, facilities, and promotions to provide accurate information to guests.
Employment Type
Full Time
Department / Functional Area
Key Skills
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