Customer Relationship Management Supervisor (Automotive Industry)

We are seeking a highly skilled CRM Supervisor with a strong background in logistics coordination and customer care within the automotive industry. The ideal candidate will oversee the full customer relationship cycle ensuring seamless communication efficient service delivery and an exceptional customer experience from pre-sale to post-sale stages.

Customer Relationship Management

• Lead CRM operations to enhance customer satisfaction and retention.
  

• Monitor customer interactions and ensure timely professional responses to inquiries complaints and service requests.
  

• Implement customer engagement strategies to strengthen loyalty and brand experience.
  

• Manage CRM data accuracy reporting and customer segmentation.
  

Logistics & Coordination

• Coordinate with logistics teams for vehicle allocation transportation delivery timelines and registration processes.
  

• Track shipment status and update customers proactively regarding order progress.
  

• Resolve logistics-related issues and ensure timely delivery of vehicles and parts.
  

• Collaborate with warehouse and supply chain departments to streamline internal processes.
  

Operational & Team Leadership

• Supervise CRM executives and ensure daily tasks are completed efficiently.
  

• Develop and maintain CRM policies procedures and best practices.
  

• Generate performance reports and recommend improvements to enhance customer service operations.
  

• Train staff on CRM tools customer service standards and communication protocols.
  

• Bachelors degree in business administration Logistics IT or any related field.
  

• Minimum of 5 years experience in the same field.

• Proven experience in CRM supervision or customer service leadership preferably in the automotive or logistics sector.
  

• Strong understanding of vehicle delivery cycles logistics workflows and aftersales processes.
  

• Excellent communication customer handling and problem-solving skills.
  

• Proficient in CRM software MS Office and reporting tools.
  

• Ability to work in a fast-paced environment with a customer-first mindset.
  

• Strong organisational and time-management capability.
  

• Ability to coordinate cross-functionally with sales service logistics and warehouse teams.
  

• Analytical mindset with attention to detail and continuous improvement approach.
  

• Willing to work in Dubai.
  
  
  

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Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl please do call our office ator drop us a message on our website - .