Client Service Account Manager Associate
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Job Summary
Join our team as a Client Service Associate and become the key partner for clients delivering tailored solutions and driving their business success. Build lasting relationships anticipate needs and help clients thrive with our innovative treasury products and global expertise.
As an Associate within our Client Service Account Management team you will be a trusted member of the clients team and deeply connected to deliver the growth and success for an assigned this role you will serve as the primary point of contact for each client assigned to your portfolio. The assigned client portfolio may be comprised of operating transactional accounts and complex treasury products both within the US and across our global footprint.
Job responsibilities
- Develops maintains and broadens partnerships with Clients; understands Clients business to predict their needs and provide appropriate solutions
- Becomes the Clients trusted adviser
- Assists in developing and executing strategic Client plans
- Promotes use of self-service tools to reduce number of Client enquiries
- Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
- Promotes sharing of experience and best practice across the Service team
- Participates in and support TS initiatives
- Identifies opportunities for product development and enhancement
- Develops internal partnerships (e.g. Sales Operations Product Technology)
- Identifies and escalate potential risk associated with Client activities
- Records all Client interactions (e.g. calls meetings issues proactive communications)
Required qualifications capabilities and skills
- Excellent verbal and written communication skills
- Ability to work effectively under pressure whilst maintaining a professional manner
- Dual-ability to work effectively as both a team player and alone
- Demonstration of cultural sensitivity and awareness
- Proven negotiation skills
- Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
- Ability to develop and mobilize internal networks and resources
- Ability to effectively use and manage multiple systems
- Client service and portfolio management experience
Preferred qualifications capabilities and skills
- Knowledge and understanding of Payments products processes and risk policies nice to have
- Second language is preferable (Arabic)
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Time Management
- Food Service
- Data Entry
- Customer Service
- Direct Support
- Computer Skills
- Serving Experience
- Medical office experience
- Dietary Department Experience
- Medical Terminology
- Phone Etiquette
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
