Account Manager -

Operates as the point of contact for assigned clients/accounts and Develops and maintains longterm relationships with clients.

Incharge of query resolution to aid a clients understanding and providing rapid and efficient solutions. Also enhance the consistency of services by collaborating with staff members working on the same account to improve the client experience.

Discuss the doubts put forth by the clients to help them better and maintain a consistent client experience by assisting other employees working on the account of the same client.

Convey the end goals contractual and noncontractual obligations and other facets of a clients business with the internal team to speak on behalf of the client and look out for their interests.

Manage and oversee multiple client accounts ensuring client satisfaction and retention

Collaborate with the technical team to solve any issues facing the clients

Develop and manage project timelines and deliverables.

Provide ...

regular reporting and communication to clients and internal teams on project status and progress.

Identify opportunities for account growth and revenue generation.

Stay uptodate with industry trends best practices and emerging technologies.

Skills

• Excellent time management and communication skills.
• Proficiency in directing multiple undertakings.
• An allencompassing skill to supervise and perform several activities at the same time.
• Fluent in English
• Proficient in Microsoft Office and project management tools
• Positive and proactive attitude with a passion for delivering excellent client service