Field Business Enabling Lead

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Role Overview

Enable standardize and improve field operations across all Middle East countries through processes digital tools data and operational governance. Ensure field teams work efficiently safely and consistently under a unified operational model.

Key Responsibilities

Operational Excellence & Standardization

• Define and implement standardized processes KPIs audits and governance across ME.
• Harmonize time sheets and activity reporting to ensure comparable measurement across countries.
• Lead annual review of maintenance routes with Country Leaders.

Field Enablement

• Develop manuals SOPs and best practices.
• Support Supervisors and Country Leaders in adopting new processes and tools.

Digital Tools & Route Optimization

• Act as business owner for digital tools used in field operations.
• Manage adoption training and enhancement roadmap.
• Lead the OA-level deployment and governance of the global route optimization tool.

Data & Performance

• Maintain dashboards and operational reports.
• Analyze productivity quality safety and cost metrics.
• Supervisor Incentive Plan
• Support preparation tracking and validation of the Supervisor Incentive Plan.
• Ensure aligned criteria and transparency across countries.

Cross-Functional Coordination

• Collaborate with IT Quality Safety Supply Chain HR Finance and global teams.
• Support ME leadership and represent the voice of the field.
• Candidate Requirements (Condensed)

Minimum Qualifications

• Minimum 8-10 years of experience in vertical transport industry
• Strong knowledge of field operations (maintenance installation quality safety).
• Experience in operational process improvement and standardization.
• Strong analytical skills (KPIs dashboards performance tracking).
• Experience with deployment of digital tools in operations.
• Extensive Field Service experience in branches/areas (Supervisor Service Manager etc.).
• Experience managing or evaluating supervisor performance (KPIs productivity incentives).
• Experience with route optimization WFM or mobility tools.
• Experience working in multicultural multi-country environments.

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