Key Fleet Partner Manager

Role Summary

As Senior Key Account Manager you will manage our most strategic 3PL relationships going beyond day-to-day tasks to act as a trusted advisor and performance driver. Sitting between the 3PL Manager and the broader Account Management team this is a high-impact individual contributor role requiring ownership foresight and a strong commercial mindset. You will collaborate cross-functionally to deliver operational excellence partner satisfaction and long-term strategic alignment.

Whats On Your Plate

• Strategic Partner Management: Own and grow relationships with high-value 3PL partners. Act as the primary point of contact driving alignment with talabats goals through structured performance management and proactive engagement.

• Business Planning & Growth Enablement: Identify and execute on opportunities to scale partner capabilities improve delivery metrics and unlock mutual growth. Support 3PLs in meeting recruitment targets and navigating operational challenges.

• Performance & Compliance Oversight: Analyze data to track 3PL performance across key KPIs. Escalate issues identify trends and implement corrective action plans in collaboration with internal stakeholders.

• Negotiation & Commercial Engagement: Participate in renewal discussions and fee reviews. Help align commercial terms with performance outcomes and market realities.

• Cross-Functional Execution: Work closely with Operations Finance Legal and Data teams to ensure smooth execution of initiatives and to resolve roadblocks efficiently.

• Market & Partner Intelligence: Stay ahead of market dynamics affecting rider supply regulatory shifts and 3PL sentiment. Use insights to inform account strategies and leadership discussions.

• Internal Advocacy: Represent 3PL partner needs within talabat ensuring internal decisions reflect frontline realities while balancing compliance and efficiency goals.

Qualifications :

What Did We Order

• Proven Experience: 4 years in managing key business relationships. Experience managing B2B partnerships or gig economy platforms is a plus.

• Relationship Builder: Demonstrated ability to manage complex external relationships and influence internal stakeholders.

• Execution Excellence: Strong track record of driving measurable outcomes across operations compliance or partner performance.

• Negotiation & Communication Skills: Confident communicator with experience in partner-facing commercial discussions.

• Business Acumen: Ability to understand and communicate the commercial impact of operational decisions and align actions to broader business goals.

• Educational Background: A Bachelors degree in Business Logistics or a related field is preferred.

• Proactive & Strategic Thinker: Able to anticipate challenges manage ambiguity and connect the dots between tactical execution and long-term strategy

Remote Work :

No

Employment Type :

Full-time