Assistant Manager Operations tMart

The Assistant Manager Operations at tMart plays a key role in supporting the execution and optimization
of day-to-day operations across the business. This role focuses on driving operational efficiency
ensuring service excellence and supporting team performance across functions such as fulfillment
logistics and store operations. The ideal candidate is hands-on detail-oriented and capable of managing
frontline teams while contributing to continuous process improvement.

Operational Execution & Process Support
Support the implementation and monitoring of operational processes to ensure efficiency
productivity and service quality.
Oversee daily operations within assigned areas (e.g. dark stores fulfillment last-mile logistics
customer experience).
Ensure adherence to standard operating procedures (SOPs) and company policies.
Identify operational issues and escalate or resolve them in a timely manner.
Assist in monitoring inventory accuracy order fulfillment rates and delivery timelines.
Conduct regular field visits across assigned areas to audit operations ensure on-ground compliance and identify improvement opportunities.

Performance Monitoring & Reporting
Track and analyze key operational KPIs such as order accuracy delivery SLAs waste and
productivity.
Prepare regular reports on operational performance and highlight improvement areas.
Support data-driven decision-making by providing insights and recommendations.

Team Supervision & Coordination
Supervise and support frontline teams ensuring productivity and adherence to schedules.
Assist in onboarding training and coaching of operations staff.
Foster a positive and performance-driven work environment.
Coordinate staffing and shift planning to meet operational requirements.

Process Improvement & Efficiency
Identify inefficiencies and support the implementation of process improvements.
Work closely with the Operations Manager to execute improvement initiatives.
Support cost-control measures while maintaining service quality.

Cross-Functional Collaboration
Coordinate with internal teams such as supply chain category customer service and finance to
ensure smooth operations.
Act as a point of contact for operational issues and ensure timely resolution.

Technology & Systems Usage
Ensure accurate use of operational systems (e.g. inventory management order management
systems).
Support system adoption and provide feedback for enhancements.
Maintain data accuracy and integrity across systems.

Qualifications :

Bachelors degree in Business Administration Operations Management Supply Chain or a
related field.

Experience
35 years of experience in operations preferably in e-commerce quick commerce retail or
logistics.
Experience in managing frontline teams and day-to-day operations.
Exposure to warehouse fulfillment or last-mile delivery operations is a plus.

Skills
Strong organizational and execution skills with attention to detail.
Good analytical and problem-solving abilities.
Ability to work in a fast-paced dynamic environment.
Effective communication and interpersonal skills.
Proficiency in operational tools Excel and data reporting.

Hold a driving license and have a car

Remote Work :

No

Employment Type :

Full-time