ServiceNow Project Management Office

Job Description:

Key Responsibilities:

Governance & Standards:

• Define implement and maintain PMO frameworks methodologies tools and templates across ServiceNow projectsspanning Agile Waterfall or hybrid approaches.
• Lead the PMO Center of Excellence (PMCoE): own standardized processes training metrics and performance reporting.

Portfolio & Program Management:

• Oversee multiple parallel ServiceNow projects managing scope schedule budget and resource alignment against organizational goals.
• Facilitate demand-to-delivery processes using ServiceNow Strategic Portfolio Management (SPM) including intake project prioritization and benefit tracking.

Execution & Delivery Oversight:

• Lead implementation of enterprise-critical ServiceNow modulessuch as ITServiceManagement (ITSM) Project Portfolio Management (PPM)/SPM Asset Management delivery quality consistency and alignment with technical and business requirements.
• Monitor risks issues dependencies and inter-project coordination; implement mitigation strategies and ensure timely escalation.

Financial & Performance Management:

• Establish and manage project budgets track financial performance and report variance; deliver regular forecasts and accrual analysis.
• Use metrics dashboards and data-driven analysis to assess project health and drive continuous improvement across the PMO.

Process Improvement:

• Identify opportunities for process improvements and operational efficiencies within IT.
• Apply Lean Six Sigma or other process improvement methodologies to drive continuous improvement.
• Measure and report on the impact of transformation initiatives on IT performance.

Stakeholder Engagement:

• Build strong relationships with key stakeholders including senior leadership department heads and external partners.
• Facilitate workshops meetings and presentations to communicate transformation goals and progress.
• Act as a liaison between IT and other business units to ensure alignment and collaboration.

Performance Monitoring and Reporting:

• Establish metrics and KPIs to track the success of IT transformation initiatives.
• Regularly report on progress outcomes and lessons learned to senior leadership.
• Adjust strategies and plans based on feedback and performance data.

Qualifications:

Education:

• Bachelors degree in Information Technology Computer Science Business Administration or a related field. Advanced degree (MBA etc.) preferred.

Experience:

• 7 years of experience in IT transformation project management or a related field.
• Proven track record of leading successful IT transformation initiatives in a complex organizational environment.
• Experience with change management and process improvement methodologies.

Certifications:

• Project Management Professional (PMP) or similar certification preferred.
• ITIL certification is a plus.
• Certifications in Lean Six Sigma or other process improvement methodologies are a plus.

Skills:

• Strong leadership and project management skills.
• Excellent communication and interpersonal skills. - Ability to think strategically and execute methodically.
• Strong analytical and problem-solving abilities.
• Proficiency in project management and process improvement tools and methodologies.
• Knowledge of ITIL Agile and other IT frameworks.
• Ability to manage multiple projects and priorities simultaneously.

Competencies:

• Strategic thinking and planning.
• Strong organizational and multitasking abilities.
• Attention to detail and commitment to quality.
• Ability to work effectively under pressure and meet tight deadlines.
• Collaborative and team-oriented mindset.

Working Conditions:

Flexibility to work outside normal business hours to meet project deadlines or address critical issues.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.