drjobs Reservation Agent العربية

Reservation Agent

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1 Vacancy
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Job Location drjobs

Abu Dhabi - UAE

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

  • Responds to enquiries about hotel products and services over the telephone fax email etc.
  • Determines guests needs and quotes the appropriate room and rate as per requirements.
  • Books reservation with most accurate information to ensure exceeding guests expectations.
  • Arranges accommodation visas and activity requirements for leisure corporate and wholesalers guests.
  • Has a general understanding of Groups - including cut off dates blocking and booking policies and procedures.
  • Acts in accordance with the standards conforms to the policies and procedures of Fairmont
  • High communication skills verbal and written. Perfect use of English. Command of Arabic will be considered and important asset
  • Understands Revenue Management strategies sell levels and sell directed rates and is able to apply these methods to offer as per available Hotel inventory.
  • Co-operates co-ordinates and communicates with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated.
  • Ensures knowledge of all facilities services and hours of operation in order to respond confidently and effectively to inquiries.
  • Consistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assigned.
  • Adheres to and promotes all Company Health & Safety policies and procedures to ensure a safe work environment.

Qualifications :

  • Must possess outstanding Sales skills guest service skills professional presentation and sophisticated communication skills.
  • Proficient in English language (Verbal and written) second language is an asset.   Arabic is a must.     
  • Possesses full command Opera and other Microsoft applications (necessary training will be provided). Computer literacy in Windows MS Office Suite is a must.
  • 2-year experience in similar positions and customer service


Remote Work :

No


Employment Type :

Full-time

Employment Type

Full-time

Company Industry

About Company

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