Reservation Agent
Posted on :
11-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
- Responds to enquiries about hotel products and services over the telephone fax email etc.
- Determines guests needs and quotes the appropriate room and rate as per requirements.
- Books reservation with most accurate information to ensure exceeding guests expectations.
- Arranges accommodation visas and activity requirements for leisure corporate and wholesalers guests.
- Has a general understanding of Groups - including cut off dates blocking and booking policies and procedures.
- Acts in accordance with the standards conforms to the policies and procedures of Fairmont
- High communication skills verbal and written. Perfect use of English. Command of Arabic will be considered and important asset
- Understands Revenue Management strategies sell levels and sell directed rates and is able to apply these methods to offer as per available Hotel inventory.
- Co-operates co-ordinates and communicates with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated.
- Ensures knowledge of all facilities services and hours of operation in order to respond confidently and effectively to inquiries.
- Consistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assigned.
- Adheres to and promotes all Company Health & Safety policies and procedures to ensure a safe work environment.
Qualifications :
- Must possess outstanding Sales skills guest service skills professional presentation and sophisticated communication skills.
- Proficient in English language (Verbal and written) second language is an asset. Arabic is a must.
- Possesses full command Opera and other Microsoft applications (necessary training will be provided). Computer literacy in Windows MS Office Suite is a must.
- 2-year experience in similar positions and customer service
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
