Guest Service Agent

As a Guest service Agent your primary responsibility is to greet guests and complete the registration process. Adding and retrieving information from the Database, confirmation of guest information and room rate, selection of rooms, promoting marketing programs, providing a welcome drinks.

• Should be having a thorough knowledge of hotel information.
• Proper Knowledge of room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Note the guest complaints, conduct research and Suggest ideas and solutions to maximize guest satisfaction