Helpdesk Jobs in Ras Al Khaimah

Job Description: Accept inbound requests via phone, chat, email and ticket queues Record and process incidents and service requests according to process specifications. Communicate with users to understand issues and provide solutions. Document and resolve incidents according More...

Job Description Telephone Handling & Help Desk (CAFM) Answer inbound calls and log them on CAFM. Make outbound calls to process customer complaints. Maintain helpdesk-related documents. Ensure smooth coordination between help desk and operations. Maintain knowledge of helpdesk policie More...

Minimal Requirements Bachelor’s Degree in Computer Science, or Associate Degree plus two years of tech support experience, or three plus years tech. support experience. A+ and Net+ Certification or equivalent required. Preferred Requirements Experience using a Ti More...

Provide first and second line technical support answering user queries relating to hardware and software problems viadesk visit phone and email Answer and log all service desk calls that are received via desk visit telephone and email in a timely manner escalatingany issues to third l More...

Service Operations is responsible for building our customer service network and supporting all NEP business Service Operations teams are the first point of contact our customers have when using NEP s products and services and we strive towards developing a support organization that More...

Are you a highly motivated, self-starter who loves to work hard, learn a wide variety of skills, and go home each day with a sense of accomplishment, all surrounded by like-minded peers? An award-winning and innovative structural engineering firm seeking a Structural Engineer and wed More...

About Our Client Our client is a global leader in commercial real estate services and investments. Job Description Facilities Support Helpdesk Support & Assistance Logging Maintenance & liaising with contractors CAFM Management Administrative duties Front of Hou More...

Follow Group IT procedure to maintenance, secure and installation for all equipment. Performs Backup and restore administration. Ensure network security and connectivity. Helpdesk remote and local support. PROFILE IT Degree At least 15 years experience in a similar position

Bytagig is seeking a Tier 2 Help Desk Technician to join their growing team! We do not have an immediate need at this time but are openly recruiting talent for this role.The Tier 2 Help Desk Technician handles intermediate level or advanced level IT support requests that come in from More...

Job Description Roles & Responsibilities Core Responsibilities Handling of the WM Investments Helpdesk Receipt and processing of the Investment Subscription and Redemption documents for all investment products in Wealth Management system (alpha) and provider websites (SNG). Trade Pro More...

Preferably 3 years of experience in a bank/financial institution with exposure to wealth/consumer operations and account services. Handling of the WM Investments Helpdesk. Input of Investment Cash Account Opening/Closure, Portfolio Creation/Closure and Account Maintenance activiti More...

Day-to-Day - Monitor customer route/switch network for alarms) - Triage initial alarms and assign the incident to the appropriate priority and queue - Receive calls and tickets from Customer helpdesk - Validate accurate/complete incident information from end customer - Initial Tr More...

A. Planning 1. Prepares Annual and Monthly Plan for Job Request Servicing Record the call received from by Helpdesk Operator. 2. Prepares Monthly Schedule & Status Monitoring reports 3. Provide data required for Facilities PlanningB. Implementation & Monitoring 4. Handle J More...

Additional Skills & Qualifications: 2 years of helpdesk/call center experience Basic problem-solving skills Understanding of Microsoft Office Comfortable working in a fast-paced environment with little supervision Experience troubleshooting devices and software Experienc More...

Specific Requirements 3 years minimum experience across administration, helpdesk or call centre Excellent command in English & Arabic both written and verbal is essential Good literacy and numeracy skills required for the role Ideally a degree holder, minimum high school diploma of po More...

Assist in the installation, configuration, and maintenance of servers, networks, and related hardware and software systems. Monitor and troubleshoot system performance issues. User Support Provide technical support to end-users, addressing hardware and software-related inquiries. More...

Routine administrating and maintenance of AE’s core IT operating systems and productivity suites. Installation and upgrade computer components and software, manage virtual servers, and integrate automation processes. Troubleshoot hardware and software errors by running diagn More...

Main Duties: Routine administrating and maintenance of AE’s core IT operating systems and productivity suites. Installation and upgrade computer components and software, manage virtual servers, and integrate automation processes. Troubleshoot hardware and software erro More...

Skills Tech Savvy (Helpdesk ticketing system, reporting system, CRM system) experience preferred Ability to work under pressure must be adaptable, Teamwork skills, Interpersonal skills. Solid sales and negotiation skills Innovative mindset and high EQ Grit and a can-do More...

Communication Conduct regular team meetings, one to one meeting with the team members to have a high level of communication culture. Information Security Maintain information security related to client, throughout the period of employment. As soon as possible, repor More...