Business Support Executive

Roles and responsibilities

To lead the provision of comprehensive performance and business planning support to the team, with a focus on contributing to digitization initiatives, enabling strategic planning, and ensuring seamless performance planning and reporting. The role includes oversight of financial and cost planning, performance management frameworks, and the cultivation of strong business and stakeholder relationships.

The role will play a pivotal role in aligning cross-functional efforts with organizational goals, ensuring the effective execution of key activities and fostering a culture of innovation and continuous improvement. The role entails aligning with various functions on policies and procedures and interfaces.

Key Accountabilities:

• Strategic Leadership and stakeholders' management by developing and overseeing the executive of performance and business planning strategies.
• Management of financial planning, manpower planning, and performance reporting processes
• Contribution to strategic planning process and contribution to business policies and processes
• Management of research, analysis and reporting, contribution to digitization and control of documents
• Recommendation and monitoring of budgets and plans
• Management of stakeholders and third-party service providers
• Continuous improvement of policies, systems and processes
• Reporting to stakeholders, present regular and ad-hoc management report as and when required by shareholders, Exco and the CEO and supporting with other tasks as required.
• Team management and supervision, implement development initiatives to enhance team capabilities within the business
• Compliance with information security policies, procedures and requirements at all times. Adhere to Masdar information security policies and procedures and identify and report security incidents
  

Qualifications, Experience And Skills

Bachelor’s degree in business administration or related field Preferred

8-10 years of experience in performance and business planning or similar role in a large organization or equivalent experience

Job-Specific Skills

• Ability to work effectively across the organization, including all business units
• Excellent English language skills
• Strong analytical skills
• Excellent knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
• Strong communication skills
• Time management and ability to work under pressure

Desired candidate profile

Strategic Leadership

• Support Function Strategy: Develop and implement strategies for business support services that align with the overall goals of the organization. This includes identifying opportunities for improving efficiency, reducing costs, and increasing the effectiveness of support services.
• Cross-Department Collaboration: Work closely with other departments (operations, IT, HR, finance) to ensure seamless business support across all functions. Facilitate communication and collaboration between teams to ensure that support services meet the needs of the business.
• Project Management: Lead and manage cross-functional projects that support business operations, ensuring that projects are completed on time, within scope, and on budget.

Operational Management

• Business Support Operations: Oversee day-to-day operations of business support functions, ensuring that they meet service level agreements (SLAs) and performance expectations.
• Process Improvement: Identify inefficiencies and implement process improvements to optimize workflow, enhance service delivery, and reduce operational costs.
• Resource Allocation: Manage resources, including people, budgets, and tools, to ensure support functions are adequately staffed and equipped to handle business needs.

Team Leadership and Development

• Team Management: Lead, mentor, and develop a team of support staff, ensuring that they are motivated, well-trained, and aligned with the company’s goals and values.
• Performance Management: Set clear performance expectations, conduct regular evaluations, and provide feedback to team members to foster continuous improvement.
• Staff Recruitment and Retention: Oversee the recruitment, training, and retention of talented individuals in the business support team to ensure the department has the necessary skills and expertise.

Client and Stakeholder Relations

• Client Support: Ensure high-quality business support services are provided to internal and external clients, addressing any concerns or issues that arise promptly.
• Stakeholder Communication: Regularly communicate with senior leadership and other stakeholders regarding business support performance, key initiatives, and opportunities for improvement.
• Relationship Building: Develop strong relationships with other departments and stakeholders, acting as a liaison to ensure their needs are met by the support services.

Financial Management

• Budget Oversight: Develop and manage the budget for business support functions, ensuring cost-effective use of resources and staying within budget constraints.
• Cost Management: Monitor expenses and identify cost-saving opportunities, while still ensuring the delivery of high-quality support services.
• Financial Reporting: Provide regular reports to senior leadership on the financial performance of business support functions, including budget adherence and cost-effectiveness.

Risk Management and Compliance

• Risk Identification: Identify and mitigate risks related to business support functions, including operational, financial, and compliance risks.
• Compliance Oversight: Ensure that business support functions comply with relevant laws, regulations, and internal policies. Ensure that all business support activities follow best practices and industry standards.