Business Support Officer

Roles and responsibilities

Training Kit Restoration and Maintenance:

• Bring all training kits to full working condition by fixing any missing modules or wiring issues.
• Ensure all equipment is functional and ready for use.
  

Asset Management:

• Assign asset numbers to items that have not been previously recorded.
• Maintain an accurate and updated inventory of training kits and resources.
  

Organization and Preparation:

• Organize and maintain training kits in a systematic and proper manner.
• Prepare training kits for upcoming programs, ensuring all components are in place.
• Post-training, check and restore kits to their original condition for future use.
  

Your success is grounded in

• Bachelor or Masters student in Electrical, Automation, or Computer Science Engineering.
• Proficiency in Data Analytics, Artificial Intelligence, and other Industry 4.0 technologies.
• Strong interpersonal skills, problem-solving ability, and a customer-centric approach are vital for success in this role.
• Knowledge of expertise: Industrial control systems, basic knowledge of PLC programming languages such as ladder logic, sequential function charts, etc., SCADA, DCS, HMI, PLC, etc
• Excellent verbal and written communication skills, with the ability to explain complex technical concepts in a clear and understandable manner.
  

You’ll benefit from

• Diverse and inclusive culture.
• An environment where everyone can bring their whole self and feel a sense of belonging.
• the foundation to develop personally and professionally.
• Extraordinary variety of learning & development opportunities

Desired candidate profile

1. Administrative Support

• Document management: Assisting in organizing and maintaining files, records, and other documentation, both digital and physical.
• Data entry: Inputting data accurately into various databases or systems, ensuring the integrity and confidentiality of information.
• Scheduling: Supporting the scheduling of meetings, appointments, and events, coordinating with internal teams and external stakeholders.
• Office organization: Assisting with the daily operations of the office, such as ordering office supplies, managing incoming and outgoing mail, and supporting the smooth functioning of administrative tasks.

2. Communication and Coordination

• Email management: Assisting with responding to internal and external emails, ensuring that queries and requests are directed to the appropriate team members.
• Phone support: Handling incoming calls, answering questions, or directing calls to the relevant person or department.
• Customer service: Providing basic customer service support, including responding to client or customer inquiries, handling complaints, and directing clients to the appropriate service channels.
• Internal communication: Helping facilitate communication within teams and between departments, ensuring that all relevant parties are kept informed.

3. Data Analysis and Reporting

• Basic data analysis: Assisting with the collection and organization of business data, conducting simple analysis, and creating reports as required.
• Report preparation: Helping to prepare reports, presentations, or summaries for internal meetings or external stakeholders.
• Using spreadsheets: Proficiency in Excel or similar software to manage data, create charts, and analyze performance metrics.
• Record keeping: Ensuring accurate records are maintained, and assisting in gathering data for audits or business reviews.

4. Financial and Budget Support

• Invoice processing: Assisting in processing invoices, tracking expenses, and helping with basic financial record-keeping.
• Expense tracking: Supporting teams in tracking and categorizing business expenses for budgeting and reporting purposes.
• Financial reporting: Helping with preparing basic financial documents, statements, or summaries under the guidance of more senior financial staff.
• Budget monitoring: Assisting in monitoring budgets and expenditures to ensure that business operations stay within allocated financial limits.

5. Project Assistance

• Project coordination: Assisting project managers and team members in coordinating tasks, setting schedules, and monitoring deadlines.
• Task tracking: Helping to track the progress of ongoing projects, updating status reports, and ensuring that deadlines are met.
• Meeting support: Preparing meeting agendas, taking notes during meetings, and following up on action items or project deliverables.

6. Customer and Supplier Liaison

• Customer support: Assisting the customer service or sales team in responding to customer queries, addressing issues, or providing updates.
• Supplier communication: Coordinating with external suppliers or partners to obtain quotes, manage orders, and ensure timely delivery of services or goods.
• Relationship building: Supporting efforts to build and maintain relationships with customers, suppliers, and other external partners.