Team Leader Housekeeping

Roles and responsibilities

1. Leadership Skills

• Team Management: Effectively supervising, guiding, and motivating housekeeping staff.
• Conflict Resolution: Addressing and resolving disputes among team members.
• Delegation: Assigning tasks efficiently based on team members' strengths and workloads.

2. Organizational Skills

• Task Prioritization: Scheduling and coordinating cleaning activities to maximize efficiency.
• Time Management: Ensuring tasks are completed on time, especially during peak periods.
• Inventory Management: Monitoring and ordering cleaning supplies to maintain stock levels.

3. Technical Skills

• Cleaning Techniques: Expertise in cleaning procedures, equipment, and products.
• Knowledge of Standards: Familiarity with health, safety, and hygiene standards (e.g., OSHA or local guidelines).
• Equipment Maintenance: Understanding how to operate and maintain cleaning equipment.

4. Communication Skills

• Clear Instructions: Providing precise guidance to staff for daily tasks.
• Feedback Delivery: Offering constructive criticism and praise to improve performance.
• Guest Interaction: Addressing guest concerns professionally and ensuring satisfaction.

5. Attention to Detail

• Quality Control: Inspecting rooms and facilities to ensure they meet cleanliness standards.
• Problem Identification: Noticing and addressing maintenance or cleaning issues promptly.

6. Training and Development

• Onboarding New Staff: Training new hires on housekeeping policies and procedures.
• Skill Development: Helping team members improve their cleaning techniques and efficiency.
• Mentoring: Encouraging staff to grow professionally.

7. Problem-Solving Skills

• Quick Decision-Making: Resolving unexpected challenges, such as staff shortages or urgent guest requests.
• Adaptability: Adjusting schedules or priorities based on changing needs.

8. Customer Service Skills

• Guest Satisfaction: Ensuring rooms and facilities meet or exceed guest expectations.
• Complaint Handling: Addressing guest issues calmly and effectively.

9. Interpersonal Skills

• Empathy: Understanding team members' needs and challenges.
• Collaboration: Working with other departments (e.g., front desk or maintenance) to ensure seamless operations.

10. Professionalism

• Reliability: Leading by example with punctuality and work ethic.
• Appearance: Maintaining a professional demeanor and grooming standard.
• Discretion: Respecting guest privacy and confidentiality.

Bonus Skills

• Multilingual Abilities: Communicating with diverse staff or international guests.
• Technology Proficiency: Using housekeeping management software or property management systems.
• Budget Management: Managing departmental expenses effectively.

Desired candidate profile

As a Team Leader, Housekeeping, you will supervise, direct, assist and ensure the completion of housekeeping tasks assigned to attendants in guest rooms and corridors as per resort standards. You will monitor and ensure Housekeeping procedures are kept updated and in accordance with health and safety policies for personnel and guests. You will identify and ensure highest possible standard of cleanliness and maintenance of guest rooms and corridors. You will supervise and coordinate all colleagues ensuring guests receive prompt and courteous service and all areas of the operation are running as per resort standard procedures and policies.

About You

Ideally, we would love if you have a Bachelor’s Degree in Hotel Management and previous experience in a similar position in a 5-star hotel. You need to be computer literate with strong customer focus, administrative abilities and leadership skills. Atlantis, The Royal offers an unbeatable opportunity to grow and develop in your career right in the mix of a continuously developing city and a diverse range of cultures.