Housekeeping Team Leader

Roles and responsibilities

1. Leadership and Team Management

• Motivating Staff: Ability to inspire and motivate the housekeeping team to perform at their best.
• Training and Development: Ensuring that team members are properly trained in cleaning techniques, safety protocols, and customer service standards.
• Delegation: Assigning tasks to the team members based on their strengths and workloads.
• Conflict Resolution: Handling conflicts among team members effectively and maintaining a harmonious work environment.

2. Time Management

• Scheduling: Planning and managing the work schedule for the housekeeping team, ensuring adequate staffing during peak times.
• Task Prioritization: Ensuring that tasks are completed on time while maintaining high standards of cleanliness.

3. Attention to Detail

• Quality Control: Ensuring that all rooms and public areas meet cleanliness and presentation standards.
• Inspection Skills: Conducting thorough inspections to ensure that all cleaning tasks have been completed properly.

4. Customer Service

• Guest Interaction: Handling guest requests and concerns related to cleanliness in a polite, professional manner.
• Problem Solving: Addressing any issues that arise related to room cleanliness or other housekeeping services.

5. Knowledge of Cleaning Standards and Safety

• Cleaning Procedures: Understanding and following proper cleaning protocols, using appropriate cleaning chemicals, and ensuring safe handling of equipment.
• Health and Safety Compliance: Ensuring the team adheres to safety standards and uses personal protective equipment as needed.

6. Inventory Management

• Supply Ordering: Keeping track of cleaning supplies and ensuring that the team has adequate resources.
• Stock Control: Preventing overstock or shortages and managing inventory efficiently.

7. Problem-Solving and Decision Making

• Quick Thinking: Reacting quickly to challenges such as last-minute requests, spills, or guest complaints.
• Decision-Making: Making decisions that balance the needs of guests, the team, and the budget effectively.

8. Technology Skills

• Use of Management Software: Familiarity with housekeeping management software to track room status, inventory, and staff assignments.
• Communication Tools: Proficiency in communication tools like walkie-talkies, emails, or mobile apps for efficient coordination.

9. Budget Management

• Cost Control: Managing the department’s budget by controlling expenses related to cleaning supplies, equipment, and labor.
• Resource Allocation: Ensuring efficient use of resources to maintain budgetary goals.

10. Physical Stamina and Endurance

• Physical Demands: The ability to handle physically demanding tasks such as lifting, bending, and walking throughout the hotel or establishment.

Desired candidate profile

• Provide friendly and professional service, always going the extra mile for our guests.
• Oversee daily operations in housekeeping, ensuring our high standards are met.
• Address guest concerns promptly and ensure smooth communication with all departments.
• Get involved in daily briefings, team warm-ups, and meetings, while also helping to train and support colleagues as they grow.
• Keep your team informed of daily priorities, maintenance needs, and safety protocols.
• Report any maintenance issues so that everything stays well maintained.
• Follow safety and cleanliness standards to keep our environment safe and inviting for everyone.
  

Why you will love this job:

• Work in a dynamic, high-energy environment where no two days are the same.
• Learn new skills, receive mentorship, and have opportunities for career growth.
• Be part of a supportive team that values collaboration and fun.
• Enjoy benefits like staff discounts, and a creative, inspiring workplace.
  

Ideally, you'll have some or all the following qualifications and experience we're looking for:

• At least two years of experience in housekeeping within a five-star hotel.
• Strong communication skills and a passion for teamwork.
• Fluency in English and familiarity with Microsoft Office and Opera.