Royal Service Supervisor
Posted on :
05-12-2024
Employer Active
1 Vacancy
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Job Description
The Position
To oversee and direct all aspects of Royal Service Department to maximize guest satisfaction.
KEY ROLES & RESPONSIBILITIES
- Lead and supervise all aspects of the Royal Service department and ensure all service standards are followed.
- Provides support to Royal Service Manager and other departments in daily operations.
- Assists in analyzing RSM tickets breakdown and monthly trends.
- Train lead guide and direct the efforts of the Royal Service Agents.
- Supervise the responsible use all available systems including PMS (Property Management System) telephone system Royal Service fax etc.
- Monitor and ensure that all calls from guestrooms and administration areas are charged and posted to guest folios and City Ledgers (when applicable).
- Resolve complications and complaints such as missed wakeup calls or missed messages using previous experience and good judgment.
- Maintain information confidentiality.
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure all messages are correctly and promptly accepted and delivered for both Guests and management
- Ensure all wake up calls take place at the correct time
- Demonstrate knowledge of all hotel services facilities and promotions in the hotel vicinity and use upselling techniques to promote these offerings when the appropriate
- Handle emergency calls immediately and relay comprehensive and accurate information as required
- Demonstrate a high level of customer service at all times
- Lead and supervise all aspects of ALL(Accor Live Limitless)
- Comply with hotel security fire regulations and all health and safety legislation
- Follow Sofitel standards
Qualifications :
PERSONAL ATTRIBUTES
- Strong written and verbal communication skills in English
- Able to develop rapport with colleagues and management staff
- Ability to work cohesively with coworkers as part of a multicultural team
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Ability to promote positive relations with guests and patrons
- Able to exercise good judgment with difficult guests
QUALIFICATIONS
- Degree from School for Tourism & Hotel Management
EXPERIENCE
- Minimum 3 5 years relevant experience with at least 2 years at a supervisory level
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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