Royal Service Supervisor
نُشرت في :
05-12-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
The Position
To oversee and direct all aspects of Royal Service Department to maximize guest satisfaction.
KEY ROLES & RESPONSIBILITIES
- Lead and supervise all aspects of the Royal Service department and ensure all service standards are followed.
- Provides support to Royal Service Manager and other departments in daily operations.
- Assists in analyzing RSM tickets breakdown and monthly trends.
- Train lead guide and direct the efforts of the Royal Service Agents.
- Supervise the responsible use all available systems including PMS (Property Management System) telephone system Royal Service fax etc.
- Monitor and ensure that all calls from guestrooms and administration areas are charged and posted to guest folios and City Ledgers (when applicable).
- Resolve complications and complaints such as missed wakeup calls or missed messages using previous experience and good judgment.
- Maintain information confidentiality.
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure all messages are correctly and promptly accepted and delivered for both Guests and management
- Ensure all wake up calls take place at the correct time
- Demonstrate knowledge of all hotel services facilities and promotions in the hotel vicinity and use upselling techniques to promote these offerings when the appropriate
- Handle emergency calls immediately and relay comprehensive and accurate information as required
- Demonstrate a high level of customer service at all times
- Lead and supervise all aspects of ALL(Accor Live Limitless)
- Comply with hotel security fire regulations and all health and safety legislation
- Follow Sofitel standards
Qualifications :
PERSONAL ATTRIBUTES
- Strong written and verbal communication skills in English
- Able to develop rapport with colleagues and management staff
- Ability to work cohesively with coworkers as part of a multicultural team
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Ability to promote positive relations with guests and patrons
- Able to exercise good judgment with difficult guests
QUALIFICATIONS
- Degree from School for Tourism & Hotel Management
EXPERIENCE
- Minimum 3 5 years relevant experience with at least 2 years at a supervisory level
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
