Customer Service Officer - YOSH
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Job Description
Job Description
We are seeking a dedicated customerfocused individual to join our team as a Customer Service Officer. This role is pivotal in providing topnotch support and service excellence to our esteemed clientele.
Key Responsibilities
- Act as the first point of contact for customer inquiries via phone email and live chat.
- Provide accurate information regarding our products and services.
- Resolve customer issues promptly and efficiently escalating to appropriate teams as necessary.
- Maintain and update customer records in the customer service database.
- Assist in the development and implementation of customer service improvements.
- Collect and analyze customer feedback to contribute to process enhancements.
Qualifications and Experience
- Previous experience in a customer service or support role is highly desirable.
- Excellent verbal and written communication skills.
- Strong problemsolving skills and attention to detail.
- Ability to work independently as well as in a team environment.
- Proficiency in using MS Office Suite and customer service software.
- Familiarity with the digital and creative industries is a plus.
Core Competencies
- Customer Satisfaction Focus: Demonstrate a commitment to providing quality service.
- Communication Skills: Articulate ideas and information clearly and concisely.
- Teamwork: Effectively collaborate with colleagues to meet shared goals.
- Adaptability: Adjust to new conditions and challenges positively.
- Empathy: Recognise and understand customers emotions and perspectives.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- Access to our vibrant and creative community and resources.
- Supportive and dynamic work environment.
About Us
MAKE is a hub of creativity and innovation a place where entrepreneurship and experimentation meet. We boast a diverse community ranging from designers and artists to DIY enthusiasts and hobbyists. Our mission is to nurture and inspire creativity offering a space where ideas can come to life.
If you are an enthusiastic professional eager to deliver exceptional customer service we encourage you to apply.
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Employment Type
Full Time
