Service Administrator

Roles and responsibilities

• Ensure accurate and timely recording of timesheets. Support with inputting personnel timesheets into the electronic database system, in line with the personnel/contract terms and conditions, to meet weekly and monthly deadlines.
• To check coding and arithmetical accuracy of hours and data received.
• Reporting, checking and analysing data.
• Providing support to finance & project controls.
• Monthly input of all overtime payments received (Allowances / Excess Days).
• Accurate entry of standby and training into the time-writing database.
• General administrative support to the Project Team.
• Daily interaction with multiple departments within the business to enable all timesheets to be recorded accurately.
• Set up / Management of Timewriting & Approval Groups.
• Set up new starts and issue guidance for completing timecards.
• Set up / Manage Booking allocations.
• A10 Timecard adjustments.
• Missing timecard management.
• Absence Reconciliations.
  

Qualifications

Minimum Experience:

• Knowledge and Experience with MS Office Packages, with expert-level Excel skills and previous Oracle knowledge preferred.
  

Competencies & Behaviors

• Ability to work on own initiative and as part of a team.
• Financial Responsibility – strong financial values.
• High level of accuracy and detailed nature.
• Attention to detail.
• Good written and verbal skills.

• Attention to Detail: Strong focus on accuracy in data entry and verification to ensure all hours are recorded correctly.

• Time Management: Ability to prioritize tasks effectively, managing multiple deadlines and ensuring timely processing of timesheets.

• Proficiency in Software: Familiarity with timesheet management software and payroll systems (e.g., ADP, QuickBooks, or other HR software).

• Analytical Skills: Ability to analyze timesheet data for trends, discrepancies, and compliance issues.

• Communication Skills: Strong verbal and written communication skills for interacting with employees and management regarding timesheet-related inquiries.

• Problem-Solving Abilities: Aptitude for identifying and resolving issues related to timesheet submissions and payroll discrepancies.

• Organizational Skills: Ability to maintain organized records and documentation related to timesheets and payroll.

• Regulatory Knowledge: Understanding of labor laws and regulations related to employee hours, overtime, and payroll practices.

• Confidentiality: Strong commitment to maintaining the confidentiality of sensitive employee information.

• Customer Service Orientation: A friendly and helpful attitude towards assisting employees with timesheet-related questions or issues.

Desired candidate profile

• Attention to Detail: Strong focus on accuracy in data entry and verification to ensure all hours are recorded correctly.

• Time Management: Ability to prioritize tasks effectively, managing multiple deadlines and ensuring timely processing of timesheets.

• Proficiency in Software: Familiarity with timesheet management software and payroll systems (e.g., ADP, QuickBooks, or other HR software).

• Analytical Skills: Ability to analyze timesheet data for trends, discrepancies, and compliance issues.

• Communication Skills: Strong verbal and written communication skills for interacting with employees and management regarding timesheet-related inquiries.

• Problem-Solving Abilities: Aptitude for identifying and resolving issues related to timesheet submissions and payroll discrepancies.

• Organizational Skills: Ability to maintain organized records and documentation related to timesheets and payroll.

• Regulatory Knowledge: Understanding of labor laws and regulations related to employee hours, overtime, and payroll practices.

• Confidentiality: Strong commitment to maintaining the confidentiality of sensitive employee information.

• Customer Service Orientation: A friendly and helpful attitude towards assisting employees with timesheet-related questions or issues.