Service Ambassador

Roles and responsibilities

• Genuine service personality, with high EQ.
• Minimum 4 years’ experience in Hospitality industry.
• Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality industry.
• Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
• A minimum of 1 – 3 year experience in a similar position in a 5-star hospitality company.
• Conduct all operational tasks in Front Office while living up to service standards and procedures.
• Go the extra (s)mile where you can.
• Prevent complaints and ensure adequate service recovery where needed.
• Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.
• Put Customer First
• Drive for Results
• Learning
• Resilience
• Adaptability
  

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.

Desired candidate profile

1. Brand Representation: Act as the face of the brand, embodying its values and culture.
2. Customer Engagement: Interact with customers to build relationships and foster loyalty.
3. Feedback Collection: Gather insights from customers and relay them to the organization for improvement.
4. Promotional Activities: Participate in marketing initiatives, events, and campaigns to promote the brand.
5. Education: Inform customers about products, services, and brand initiatives.

Essential Skills:

• Communication: Strong verbal and written communication skills to effectively convey messages.
• Interpersonal Skills: Ability to connect with diverse audiences and build rapport.
• Knowledgeable: In-depth understanding of the brand, its products, and the industry.
• Problem-Solving: Capacity to address customer concerns and offer solutions.
• Enthusiasm: Passion for the brand that inspires others.

Impact:

An ambassador plays a crucial role in enhancing customer experience, increasing brand awareness, and driving engagement. Their efforts can lead to stronger customer relationships and improved brand loyalty.