Maintenance EngineerSAP EAM Support Maintenance Planning Scheduling

• Maintenance planning and scheduling through SAP EAM.
  
• SAP EAM technical support
  
• SAP Master data maintenance
  
• Access management of EAM SSD & EWMS users.
  
• SAP maintenance data audit and validation for accuracy and compliance with ADNOC One ERP process.
  
• Regular training to contractor personnel and support to company staff.
  
• MOC & DGS tracking and support
  
• EWMS permit audits for compliance as per ADNOC guidelines.
  
• Participate in new enhancement and developments in SAP processes.
  
• Participate in UAT RITM (new change requests by GC) and providing inputs from ACG.
  
• Coordination with SAP central One ERP team.
  
• Monitoring of maintenance KPI s in SAP analytics and RCA for any issues.
  
• Development of customised report through power BI
  
• Vendors SES/invoice review and processing in coordination with respective SME s.
  
• Gas inventory receiving and issuance management through SAP SSD module.
  

Requirements

Onsite / Remotely

Leadership and Management: - Oversee the Ticketing Unit, providing guidance and support to team members to achieve operational goals. Ticketing Strategy Development: - Develop and implement ticketing strategies that maximize revenue while ensuring a seamless visitor experience. System Management: - Manage and optimize ticketing systems and platforms, ensuring they are user-friendly and integrated with other departmental systems. Customer Experience Enhancement: - Monitor customer feedback and ticketing performance metrics to identify areas for improvement in visitor services. Project Management: - Lead discussions with site managers to gather requirements and manage ticketing software projects. Oversee project timelines, budgets, and vendor coordination. Business Analysis: - Translate business requirements into technical specifications for ticketing implementation. Conduct gap analysis and recommend solutions. Collaboration: - Work closely with other departments, including marketing, operations, and events, to coordinate ticketing for special events and exhibitions. UX Design: - Collaborate with UX designers/agencies to create user-friendly ticketing flows. Implement continuous improvements based on user feedback. Reporting and Analysis: - Prepare regular reports on ticket sales, visitor demographics, and trends to inform strategic decision-making. Track system performance, user satisfaction, and revenue. Budget Management: - Assist in the development and management of the ticketing budget, ensuring cost-effective operations. Training and Development: - Train and develop staff on ticketing processes, customer service standards, and system usage. Compliance and Security: - Ensure compliance with all relevant regulations and security protocols related to ticket sales and visitor access.