Team Leader - Telecom
Posted on :
07-08-2024
Employer Active
1 Vacancy
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Job Description
- Promote and sell Etisalat plans tailored to businesses institutions government entities and Emirati customers.
- Provide detailed information about plan features benefits and pricing to potential clients.
- Identify opportunities to enhance revenue through upselling and crossselling of products or services.
- Ensure exceptional customer service handling and resolving customer concerns promptly and professionally.
- Meet quality Key Performance Indicators (KPIs) related to customer service such as response time resolution time and customer satisfaction scores.
- Collaborate with audit teams during Internal & external audits ensuring compliance with industry regulations.
- Handling of Telecommunications Regulatory Authority (TRA) audits ensuring compliance with relevant regulations.
- Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.
- Achievement of individual sales and productivity targets
- Providing Solutions to Customers Queries/Requirements
- Thorough knowledge of products in his department
- Oversee daytoday operation
- Create a healthy and motivating work environment and atmosphere
- Listen to team members feedback and resolve any issues or conflicts
- Motivating the team to achieve organizational goals.
- Delegating tasks to team members.
Requirements
Experience (Yrs& Field) : 3 5 years of experience in similar role
Educational Qualification : Graduation or Diploma or an equivalent qualification
Below 35 years.
Immediate Joining on or before 20th September 24.
Salary 4850/ AED(Gross allowance) Incentives
Skills & Abilities:
Customer Focus Result Orientation Teamwork Communication. Arabic knowledge is an advantage. Good PC skills especially MS Excel Confidence and skillful negotiating skills.
Experience (Yrs& Field) : Min 3 -5 years of experience in similar role Educational Qualification : Graduation or Diploma or an equivalent qualification Below 35 years. Immediate Joining on or before 20th September 24. Salary - 4850/- AED(Gross + allowance) + Incentives Skills & Abilities: Customer Focus, Result Orientation, Teamwork, Communication. Arabic knowledge is an advantage. Good PC skills, especially MS Excel, Confidence and skillful negotiating skills.
Employment Type
Full Time
Company Industry
Key Skills
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