Team Leader - Telecom

• Promote and sell Etisalat plans tailored to businesses institutions government entities and Emirati customers.
  
• Provide detailed information about plan features benefits and pricing to potential clients.
  
• Identify opportunities to enhance revenue through upselling and crossselling of products or services.
  
• Ensure exceptional customer service handling and resolving customer concerns promptly and professionally.
  
• Meet quality Key Performance Indicators (KPIs) related to customer service such as response time resolution time and customer satisfaction scores.
  
• Collaborate with audit teams during Internal & external audits ensuring compliance with industry regulations.
  
• Handling of Telecommunications Regulatory Authority (TRA) audits ensuring compliance with relevant regulations.
  
• Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.
  
• Achievement of individual sales and productivity targets
  
• Providing Solutions to Customers Queries/Requirements
  
• Thorough knowledge of products in his department
  
• Oversee daytoday operation
  
• Create a healthy and motivating work environment and atmosphere
  
• Listen to team members feedback and resolve any issues or conflicts
  
• Motivating the team to achieve organizational goals.
  
• Delegating tasks to team members.
  
  

Requirements