Manage the daily operations and admin as assigned but not limited to
Effectively managing Emails, paperwork, leave requests, planning, scheduling meetings, taking minutes, monitoring performance, reporting and many other organizational tasks.
Actively involved on client calls and ensuring that updates are timely communicated to the team.
Working with colleagues to effectively run the Contact Centre operation.
Interviewing and hiring of appropriate candidates, as needed.
Preparing reports and analyze data to self-understand and assist in management decisions.