drjobs Reservation Agent العربية

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1 Vacancy
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Jobs by Experience drjobs

2 - 0 years

Job Location drjobs

Dubai - UAE

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Any Nationality

Gender

Male

Vacancy

1 Vacancy

Job Description

  • Handle enquiries for bookings via fax, email and phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours) following hotel reservations policy.
  • Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.
  • Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
  • Assist in Front Office as required, especially with guest check in and check out during peak periods of activity.
  • Handle guest complaints and enquiries in an efficient and professional manner and ensure the Revenue & Reservation Manager and Front Office Manager is informed of any guest feedback.

, Qualifications

Your experience and skills include:

  • Previous experience in hotel reservations or a similar customer service role is preferred.
  • Excellent communication skills, both verbal and written.
  • Familiarity with hotel reservation systems and software.
  • Strong attention to detail and organizational abilities.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Customer-focused with a commitment to providing exceptional service.
  • Knowledge of the local area, attractions, and events is an advantage.
  • Additional education or training in hospitality or a related field is a plus.

Employment Type

Full-time

Department / Functional Area

Ticketing / Reservations

Key Skills

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