Fairmont Hotels & Resorts

Roles and responsibilities Responds to enquiries about hotel products and services over the telephone, fax, email, etc. Determines guest’s needs and quotes the appropriate room and rate as per requirements. Books reservation with most accurate information to ensure exceedin More...

Roles and responsibilities Greets guests and presents them with the menu. Informs guests about the special items for the day and menu changes if any. Suggest food and beverages to the guest and also try to upsell. Take food and beverage orders from the guest on the order taking More...

Roles and responsibilities Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: Demonstrate Fairmont’s brand service plus standards in all interactions. Provide a warm welcome & fond farewell More...

Roles and responsibilities Overall cleaning of the guestrooms to include, but not limited to: dusting, making beds, soiled linen removal from rooms, and retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies, More...

Roles and responsibilities Handle incoming calls, emails, and messages promptly and professionally, offering exceptional service to both Arabic and non-Arabic speaking guests. Act as a liaison between guests and internal departments (e.g., housekeeping, engineering, F&B) to en More...

Roles and responsibilities Consistently offer professional, friendly and engaging service Process all external and internal calls and emails either by redirecting calls/emails or assisting the caller/sender. Promptly answer telephone calls and emails, addressing callers and sende More...

Roles and responsibilities Guest Reception: Greet guests warmly upon arrival and ensure they feel comfortable and welcomed. Check guests in for their appointments, providing them with necessary information about their spa services and policies. Offer guidance on spa faci More...