Reservation Agent

• Handle queries through telephone, fax, and email
• Communicate in a clear and effective manner
• Be familiar with the all outlets, its menu and should be able to sell best to our guests
• Ensure the best selection for the guest and ensure revenue is maximized through suggestive selling techniques
• Recommend property dining outlets and assist guests with information and special requests
• Book restaurant reservation requests, facilitate taking guest room delivery orders, and input information accurately into the proper systems
• Contribute to departmental standards and best practices
• Consistently offer exceptional, friendly and engaging service
• Provide lateral service within the hotel whenever needed
• Arrive at work well groomed, prepared and display enthusiasm
• Well prepared for a long day contribution and utilize time effectively

Experience and Technical Knowledge:

Essential:

• Ability to handle luxury guest volumes on a daily basis
• Should be able to work under pressure in a customer service environment
• Must be flexible and ability to work long hours
• Creative and positive mind set