Customer Service Representative

Customer Guidance & Managing Floor:

• Direct clients to alternative channels (Digital Channels).
• Ensure client have all needed docs before wasting time in waiting and taking queue.
• Handle the customers in a pleasant manner and escort them to the concerned staff.
• Problems evaluation.
• Customer anger management.
  
  

Branch Assistance and Support:

• Ambassador to handle the QMS Tokens
• Provide assistance to Help Desk counters.
• Manage the Queue at teller counters and waiting time at customer service areas.
  
  

ADIB Branches Look and Feel: ensure the branch follow the guideline book of look and feel.

Perform any other responsibilities entrusted by branch management from time to time.

Specialist Skills / Technical Knowledge Required for this role:

• Broad knowledge of ADIB's Retail Banking financial products & services
• Fair knowledge of ADIB's Operational Policies & Procedures
• Excellent knowledge in ADIB alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels
• Excellent knowledge in ADIB alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels
• Good Knowledge of UAE banking practices, regulations & risks
• Fair knowledge of service standards
• Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
• Knowledge of Cross Sales
• Computer skills
• This position is for UAE Nationals only