Customer Service Representative
Posted on :
08-03-2025
Employer Active
1 Vacancy
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Job Description
- Must be Fluent in English and Mandarin
- Assist clients worldwide through live support
- Answer emails assisting with the opening of client accounts amending existing accounts maintaining client records and liaising with appropriate departments
- Impeccable telephone etiquette and management
- Handle of Backoffice queries
- Support clients with technical and troubleshooting issues
- Deal with complaints of a varying nature promptly and effectively
- Provide support and troubleshooting on platforms
- Liaise with all departments to resolve issues
- Liaise with the compliance officer regarding complaints and approval of accounts
- Provide all relevant information to clients regarding documents and materials for opening new accounts
Qualifications :
- Fluent in English and Mandarin
- Knowledge of any other languages is an advantage
- Good command of communication skills required
- Ability to work efficiently under pressure
- Proficient in MS office application and computer skills
- Knowledge of Financial Market will be considered an advantage
- Previous experience in similar position will be considered an advantage
Additional Information :
- Competitive salary
- Discretionary performance related bonus
- Paid sick leave days for self and for taking care of your dependents
- Interest free loans
- Hybrid working policy
- A focus on your wellbeing including talks and access to selfdevelopment tools
- Flexi benefits / Quarterly allowance
- Global Employee Assistance Programme
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Department / Functional Area
Key Skills
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